OSS - IT Support Specialist Day Shift

Hitachi Energy; Reynosa; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global technology leader in electrification is seeking an OSS - IT Support Specialist in Reynosa, Mexico. In this role, you will provide IT support and troubleshooting for users, manage inventory, and ensure compliance with regulations. The ideal candidate has at least 2 years of IT experience and is fluent in Spanish and English. This position offers a day shift schedule and a chance to work in a collaborative environment with opportunities for growth.

Formación

• Minimum 2 years of professional experience in IT support.
• Ability to work independently in a fast-paced environment.
• Familiarity with IT tools and support processes.

Responsabilidades

• Deliver ready-to-use computers and provide desk-side support.
• Troubleshoot hardware and software issues.
• Guide users through self-service tools.

Conocimientos

Proactive

Solution-oriented

Fluent in Spanish

Fluent in English

Strong communication skills

Educación

Formal education in IT

Herramientas

ServiceNow

MS Office 365

Windows

iOS

Descripción del empleo

The Opportunity

Are you passionate about hands‑on IT support and ready to make a real impact in a fast‑paced manufacturing environment? Hitachi Energy Transformers is looking for a proactive and customer‑focused OSS - IT Support Specialist to join our Business Solutions IT team in Reynosa, Mexico.

This day shift role (Monday–Friday, 7:20 AM–4:56 PM) offers the chance to be the face of IT, solving real‑world tech challenges and ensuring smooth operations for our on‑site users.

You’ll be part of a global organization that values innovation, collaboration, and continuous improvement. If you’re ready to grow your career in a role that blends technical expertise with people skills, this is your opportunity.

How You’ll Make An Impact

• Deliver ready‑to‑use computers and provide desk‑side support to users.
• Troubleshoot hardware and software issues requiring physical intervention.
• Guide users through self‑service tools and provide ad‑hoc training.
• Manage inventory and update asset records in CMDB.
• Coordinate logistics for device shipments and warranty cases.
• Support IT equipment in meeting rooms and collaboration areas.
• Host and assist third‑party technicians on‑site.
• Monitor computer rooms for optimal functionality and compliance.
• Ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

• Formal education or apprenticeship in IT from an accredited institution.
• Minimum 2 years of professional experience in IT support.
• Fluent in Spanish and English, with strong communication skills.
• Proactive, solution‑oriented, and able to work independently.
• Familiarity with tools like ServiceNow, MS Office 365, Windows, iOS.
• Legal authorization to work in Mexico (no visa sponsorship available).

More About Us

• At Hitachi Energy, we foster a culture of innovation and inclusion.
• You’ll have opportunities to grow your skills and advance your career.
• Join a team that’s powering a sustainable energy future.

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.

With over a century in pioneering mission‑critical technologies like high‑voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.

Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.