Operations Coordinator

WorldStrides; Mérida; Presencial; MXN 646,000 - 924,000; Jornada completa

Descripción de la vacante

A leading educational travel organization in Mérida is seeking an Operations Coordinator to oversee tour operations, securing reservations and managing logistical tasks. The role requires a competitive spirit and exceptional computer skills, along with experience in managing reservations. Join a dynamic team dedicated to enriching students' travel and learning experiences. This position offers flexible work options and comprehensive benefits.

Servicios

Excellent medical, dental, and vision coverage

401k match

Tuition reimbursement

Flexible work schedule

Paid travel opportunities

Employee Assistance Program

Formación

• Minimum 1 year managing reservations experience.
• Goal-focused and responsive team player.
• Ability to work with little supervision.

Responsabilidades

• Secure reservations with Operations Coordinators.
• Manage ticket inventory and review vendor packets.
• Ensure timely securing of tour components.

Conocimientos

Competitive spirit

Strong computer skills

Excellent communication

Self-sufficiency

Ability to remain calm under pressure

Educación

2-year college degree or equivalent business experience

Herramientas

Microsoft Word

Advanced Excel

PowerPoint

CRM system

Descripción del empleo

Company Introduction

WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways.

Job Description:

We're looking for an Operations Coordinator & TD Support to join our dynamic team at WorldStrides!

In this role, you'll be at the heart of our tour operations—securing reservations for iconic sites, attractions, and meals across exciting destinations from July to January, and then shifting gears to prepare and process trip packets from February to June. You’ll work closely with our Director of Operations and collaborate with teams that bring educational travel to life.

If you thrive in fast-paced environments, love logistics, and want to be part of a mission-driven company that helps students explore the world—this is your chance.

Responsibilities

• Working closely with Operations Coordinators to secure reservations in their assigned destinations
• Ensure tour components are secured in a timely manner
• Continually thinking of solutions that improve efficiency
• Managing and meeting timelines
• Sending tasks to group TA’s for pre order requests
• Book DC guides
• Help keep the supplier database current
• Reviewing Vendor Packets to ensure all reservations were made correctly and sufficient notes have been made
• Marking packets as sent in M3 and emailing/ mailing them to the Tour Director
• Manage ticket inventory
• Any other responsibilities that may be assigned from time to time

Qualifications

• Demonstrated competitive spirit with a track record of winning
• Minimum 2-year college degree (or equivalent business experience) – business or hospitality industry preferred
• Minimum 1 year experience in managing reservations
• Ability to work with little supervision
• Truly able to remain calm in stressful situations
• Goal- focused, self- sufficient individual who takes initiative
• Responsive team player
• Exceptional work ethic
• Professional appearance
• Strong computer skills (i.e, Microsoft Word, Advanced Excel, Power Point). Use of a CRM system preferred
• Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance, FSA healthcare, FSA dependent care, HAS with employer contribution, and generous 401k match.
• 10 paid floating corporate holidays, 1 paid volunteer day & 25 PTO days to start – accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.
• Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.
• Opportunities for paid and discounted travel.
• Flexible work schedule providing on-site, remote, and virtual office opportunities.
• Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
• Fitness Center and café onsite at select locations.
• Employee Assistance Program (EAP)
• Paid Parental, Caregiver, and Disability leave.
• Team Member Discount Program

WorldStrides, a global organization, is committed to educate and serve communities worldwide. Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability.

As an Equal Opportunity Employer, WorldStrides is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

WorldStrides will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, J-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Select seasonal roles may consider students on J-1 or F-1 visas.