Onsite IT Support Specialist — Day Shift (Manufacturing)

Hitachi; Reynosa; Presencial; MXN 367,000 - 551,000; Jornada completa

Descripción de la vacante

A multinational technology company is seeking an OSS – IT Support Specialist in Reynosa, Mexico. This role involves providing hands-on IT support, troubleshooting hardware/software issues, and guiding users in a fast-paced manufacturing environment. Candidates must have formal IT education, at least 2 years of IT support experience, and be fluent in Spanish and English. The position offers a full-time schedule with the opportunity to make an impact in a collaborative team.

Formación

• Minimum 2 years of professional experience in IT support.
• Proactive, solution-oriented and able to work independently.
• Legal authorization to work in Mexico.

Responsabilidades

• Deliver ready-to-use computers and provide desk-side support to users.
• Troubleshoot hardware and software issues requiring physical intervention.
• Guide users through self-service tools and provide ad-hoc training.

Conocimientos

Fluent in Spanish

Fluent in English

Problem-solving

Customer support skills

Educación

Formal education in IT

Herramientas

ServiceNow

MS Office 365

Windows

iOS

Descripción del empleo

A multinational technology company is seeking an OSS – IT Support Specialist in Reynosa, Mexico. This role involves providing hands-on IT support, troubleshooting hardware/software issues, and guiding users in a fast-paced manufacturing environment. Candidates must have formal IT education, at least 2 years of IT support experience, and be fluent in Spanish and English. The position offers a full-time schedule with the opportunity to make an impact in a collaborative team.