[MX] IT Operations Trainee

Benchmark Gensuite; Aguascalientes; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading technology company in Aguascalientes is seeking an IT Operations Trainee to join the Technology and User Support team. This role involves providing technical support to users and assisting with daily IT operations. The ideal candidate will possess a bachelor's degree in relevant fields and have advanced English proficiency. Opportunities for training and career advancement are provided, along with a focus on team connectivity and fun activities.

Servicios

Comprehensive training with mentorship opportunities

Career advancement pathways

Engaging team activities

Formación

• Recent graduate preferred.
• Basic understanding of Windows and/or macOS operating systems.
• Familiarity with common business applications.
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).

Responsabilidades

• Provide first-level technical support to end-users for hardware and software issues.
• Assist with desktop and mobile device troubleshooting.
• Support printer and peripheral device setup and maintenance.
• Document and track support activities.

Conocimientos

Advanced English proficiency

Problem-solving abilities

Customer service orientation

Good communication skills

Ability to learn new technologies

Educación

Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field

Herramientas

Microsoft Office Suite

Ticketing systems (ServiceNow, Jira)

Descripción del empleo

Job Overview

IT Operations Trainee

Full Time | On Site

Aguascalientes, MX

Innovate with Benchmark Digital as an IT Operations Trainee

Everyone wants to make the world a better place. We work to make it happen. By joining Benchmark Gensuite and exploring careers in the EHS, Sustainability, and ESG Disclosure Reporting space, you’ll be helping customers throughout the business community empower informed decision-making, improve employee safety, and lessen their environmental footprint while creating a culture that values diversity, equity, and inclusion. Join us and help make the corporate world better for the planet and better for its employees. Benchmark Gensuite jobs play a crucial role in helping develop our unified EHS, Sustainability, and ESG digital transformation software solutions that enable cross-functional performance excellence, enhance businesses’ sustainability efforts, and help them achieve their ESG goals. With our incredible global team, the collaborative spirit of our subscribers and partners, and the continuous innovation in exciting new technologies like Artificial Intelligence, Machine Learning, and IoT, a career at Benchmark Gensuite mean you will continuously use and evolve your skills to develop fresh ideas and initiatives.

Benchmark Gensuite Benefits

At Benchmark Gensuite, your hard work is rewarded. We offer annual bonus programs, regular team-building events, and off-cycle reviews to promptly give excellent performers their due. With engaging team activities including happy hours and exciting virtual events, we actively encourage our teams to connect and build a strong, supportive, and fun rapport! Our Benchmark Gensuite Team Member Networks, like the Respect for Diversity Group and the Sustainability Group, offer a safe and supportive space, bringing together team members who share a common identity and empowering them to voice their ideas and initiate action. Explore Benchmark Gensuite job openings and come join us as we combine our collective creativity and passion to meet and exceed the expectations of our customers.

About Benchmark Gensuite…

Benchmark Gensuite® enables companies to implement robust, cross-functional digital systems for EHS, Sustainability, and ESG Reporting through a unified digital platform locally, globally and across diverse operating profiles. With intuitive, best-practice-based process functionality, flexible configurations, and powerful extensions, the Benchmark Gensuite® platform has helped companies worldwide manage their EHS, Sustainability; Quality; Operational Risk and Compliance; Product Stewardship, and Supply Chain Risks for over two decades; and now organically integrated with cutting-edge ESG disclosure reporting and management solutions. Join over 3 million users that trust Benchmark Gensuite® with their software system needs and benefit from rapid deployment and adoption, immediate return on investment (ROI), service excellence, and collaborative innovation.

What you will do

Job Overview: We are seeking a motivated and tech-savvy IT Operations Trainee to join our Technology and User Support team. This entry-level position offers an excellent opportunity to develop technical skills while supporting critical IT operations in Mexico and contributing to global IT initiatives. The successful candidate will work on-site to provide technical support to users and assist with day-to-day IT operations activities.

Key Responsibilities

• Daily Operations Support: Provide first-level technical support to end-users for hardware, software, and network-related issues.
• Daily Operations Support: Assist with desktop, laptop, and mobile device troubleshooting and maintenance.
• Daily Operations Support: Support printer, scanner, and other peripheral device setup and maintenance.
• Daily Operations Support: Monitor system performance and report any irregularities to senior team members.

• User Support Activities: Respond to help desk tickets and user requests in a timely manner.
• User Support Activities: Assist users with software installations, updates, and configurations.
• User Support Activities: Provide basic training to users on standard software applications and IT policies.
• User Support Activities: Document and track all support activities and resolutions.

• IT Infrastructure Support: Help maintain inventory of IT assets and equipment.
• IT Infrastructure Support: Participate in system updates and patch management activities.

• Global IT Operations: Collaborate with international IT teams on cross-functional projects.
• Global IT Operations: Support global IT initiatives and standardization efforts.
• Global IT Operations: Assist with documentation and process improvement activities.

Education

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field.
• Recent graduate preferred.

Qualifications & Skills

• Advanced English proficiency (written and verbal).
• Ability to communicate technical concepts to non-technical users.
• Basic understanding of Windows and/or macOS operating systems.
• Familiarity with Microsoft Office Suite and common business applications.
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).
• Strong problem-solving and analytical abilities.
• Excellent customer service orientation.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Eagerness to learn and adapt to new technologies.

Preferred Qualifications

• Previous internship or work experience in IT support or related field.
• Experience with ticketing systems (ServiceNow, Jira, etc.).
• Knowledge of Active Directory and basic system administration.
• Familiarity with remote support tools.

What we offer

• Comprehensive training with mentorship opportunities.
• Career advancement pathways within the IT organization.
• Exposure to global IT operations and best practices.

We are an equal opportunity employer committed to creating an inclusive environment for all employees. We welcome applications from candidates of all backgrounds and encourage diversity in our workforce.

Questions about the position? Please contact our HR Mexico Team at [e-mail].

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