Membership Executive (Upselling / Inside Sales) - English and Spanish Speaker

EcoVadis; Ciudad de México; Híbrido; MXN 550,000 - 826,000; Jornada completa

Descripción de la vacante

A leading sustainability ratings firm in Mexico City is seeking a motivated individual to support customer satisfaction and retention. Responsibilities include managing the Americas market, identifying upsell opportunities, and communicating value to customers. The ideal candidate has a passion for excellent customer service, full proficiency in English and Spanish, and at least 2 years of experience in customer-facing roles. This is a full-time hybrid position with various benefits.

Servicios

Work from home allowances

Flexible working hours

Wellness allowance

Professional mental health support

Referral bonus policy

Learning and development

Community involvement events

Peer recognition program

Health care and life insurance

Career growth management

Formación

• Minimum 2 years experience in customer-facing roles.
• Full proficiency in English and Spanish.
• Comfortable presenting to large groups.

Responsabilidades

• Manage the Americas market to maximize revenue.
• Identify upsell opportunities and contact customers.
• Track progress of monthly/quarterly initiatives.

Conocimientos

Customer service

Proactive outreach

Data interpretation

Digital marketing

Salesforce or CRM software

Communication

Presentation skills

Descripción del empleo

Were looking for a motivated autonomous individual to support the subscribers of the EcoVadis network both individually and at scale to maximize customer satisfaction retention revenue and value perception. Duties include (but are not limited to) :

Market management and development

• Manage our existing Americas market with the aim of maximizing revenue driving upsell and upgrades & improving customer experience and driving sustainability improvements
• Identify upsell / upgrade opportunities and contact customers accordingly via phone email or webinar
• Use available data to drive targeted actions to achieve objectives

Improve and implement

Develop content to improve value perception at scale such as hosting webinars to target specific customer groups and to drive interest in our different solutions and upsell as well as following up on the revenue generated from them

Communicate

• Coordinate with Frontline teams to open further opportunities for upsell and to ensure content relating to upselling & value perception is effective
• Communicates value to customers on regional initiatives
• Clearly track and communicate the progress of monthly / quarterly initiatives & results to internal and external stakeholders
• Prepares technical reports on accounts / market status by collecting analyzing and summarizing complex information and trends in a concise and clear manner
• Share best practices success stories and lessons learned with global colleagues
• Escalate feedback to the appropriate business unit or process manager to drive process and product improvements and improve the customer experience

Be pro‑active

• Identify and suggest process improvements to improve team efficiency
• Identify opportunities for automation such as cadences to reduce manual work and improve efficiency
• Identify additional revenue opportunities to develop the rated company offering
• Represent the voice of the rated customer within EcoVadis

Qualifications

• Minimum 2 years experience in customer facing roles such as business or sales development
• You will be comfortable with proactive outreach to EcoVadis network members
• Passion for excellent customer service
• Full proficiency in English and Spanish
• Ability to interpret data to identify actions
• Digital marketing experience a plus
• Comfortable presenting to large groups
• Experience with Salesforce or CRM software preferred
• Comfortable working in a fast paced high-growth environment
• Enthusiasm and motivation to improve customer experience
• Proactive in suggesting designing and implementing ideas and improvements

Additional Information

• Full-time position (After probation period)
• Office Location : Varsovia 36 office 803 and 807 Jurez Cuauhtmoc 06600 Mxico City
• Candidatesmust be based within a 25 km radius of the office.

In return for your expertise we offer :

• Work from home allowances (one-off IT and Home equipment)
• Flexible working hours
• Wellness allowance for mental and physical wellbeing
• Access to professional mental health support
• Referral bonus policy
• Learning and development
• Sustainability events and community involvement
• Peer recognition program
• Employee-led resource groups
• Annual performance bonus
• Remote work from abroad policy
• Internet and electricity bill allowance
• Health care and life insurance after specified seniority
• Hybrid work organization
• Additional day for community service when volunteering
• Career growth management

Our hiring team looks forward to reviewing your CV in English with a guaranteed response to every application.A new job with purpose awaits you!

Dont fit all the criteria but still think youd be a good candidate Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. Were interested in hiring capable people regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people people with long-term health conditions and neurodiverse candidates. If you need any adjustments including the provision of interview questions please let the hiring team know.

Our teams strength comes from everyones uniqueness and is founded upon mutual respect. EcoVadis commits to equity inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color national or ethnic origin ancestry citizenship religion beliefs age sex gender identity sexual orientation neurodiversity disability parental status or any other protected characteristic that makes you your application we encourage you to remove personal information such as : photographs marital status number of children religion gender residential postal code university graduation date past medical or parental leave(s) taken nationality (instead please state if you are legally eligible to work in the job region / country) university name (instead please state any degrees obtained and the study major).

Remote Work : No

Employment Type : Full-time

Key Skills

• Instrument
• Business Consultancy
• Cosmetology
• Elevator Maintenance
• AC Maintenance
• Marine Services

Department / Functional Area : Sales

Experience : years

Vacancy : 1