Mainframe Customer Technical Specialist - ( remote ) Canada

BMC Software, Inc.; Americas; A distancia; MXN 1,054,000 - 1,319,000; Jornada completa

Descripción de la vacante

A global technology firm is seeking a Customer Success Specialist to ensure maximum customer satisfaction and drive adoption of solutions. The ideal candidate has over 5 years of experience in z/OS systems and Mainframe, with exceptional communication skills in English and German. This role allows for remote work in Canada and focuses on customer relationship management and growth attainment.

Servicios

Inclusive workplace culture

Diverse backgrounds encouraged

Formación

• 5+ years z/OS systems, Mainframe experience required.
• Proven problem-solving and analytical ability required.
• Experience with complicated accounts preferred.

Responsabilidades

• Ensure customers derive maximum value from their investment.
• Mentor collaboration between customers and BMC functions.
• Partner with Sales to manage assigned accounts.

Conocimientos

z/OS systems

Mainframe

Communication skills in English

Business level German

Analytical abilities

Problem-solving abilities

Educación

BS degree in Computer Systems or related technical field

Descripción del empleo

You may occasionally be required to travel for business

This role can be based remotely in Canada

Looking for details about our benefits? You can learn more about them by clicking HERE

Description and Requirements

BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world’s largest organizations so they can seize a competitive advantage.

The Customer Success Specialist (CSS) is responsible for ensuring the success of BMC Mainframe customers. The CSS will bring BMC best ideas, innovations, and capabilities to our portfolio of customers and match these to the customers’ business goals, driving greater business value and executive alignment between BMC and the Customer.

As a CSS, you will be responsible for driving customer adoption and success by providing governance advice, usage/adoption recommendations, risk identification and mitigation. The end result is increased customer satisfaction, retention and expansion of the BMC footprint.

In addition to the business process and change management skills needed for the role, the CSS should possess mainframe functional or IT expertise in combination with exceptional customer management experience at the C-level. Working closely with the entire account team to drive the customer relationship and alignment at all levels in order to execute the overall account strategy is key to your success.

Responsibilities:

• As the Customer Success Specialist, you ensure that customers derive maximum value from their investment, utilize all their licenses, identify new opportunities, and collaborate with sales teams to ensure growth attainment and increased footprint.
• Mentor and foster a working collaboration between customers, other BMC functions and partners.
• Ensure customer renewal and drive the growth of customer advocates.
• Partner with Sales to manage assigned accounts to ensure customer success with BMC.
• Partner with the customer to establish a transformational Business Roadmap/Blueprint to ensure achievement of business goals.
• Develop a comprehensive understanding of the customer’s industry business challenges and objectives to appropriately map BMC Mainframe products and associated business benefits to address their needs.
• Play a fundamental part in helping your customers establish and manage their Change Management/Governance/Centre of Excellence programs.
• Identify risks to the customer achieving their stated business goals and developing a risk mitigation plan.
• Serve as a customer advocate in driving industry best practices and the evolution of BMC product and platform functionality, courses and administrative services integral to the customer's success.
• Develop and maintain long-term relationships with stakeholders in your account portfolio by networking between customers, partners and BMC.
• Contribute thought leadership and best practice, both internally and externally, around business transformation.
• Work with the other areas within Customer Success and BMC to develop and deliver repeatable processes and solution outcomes that improve the overall customer experience.
• Deliver successful customers to the contract renewal cycle and, where necessary, support the renewals process to minimize customer attrition.

Required Skill / Competencies

• 5+ years z/OS systems, Mainframe, major subsystem (DB2, MF Ops, Mainview experiences would be plus)
• Communication skills (verbal & written) in English and business level German
• Proven problem solving and analytical ability.
• Ability to handle multiple tasks concurrently.
• Analytical and problem-solving abilities
• Expertise and experience dealing with large, complicated accounts preferred
• Experience in leading and facilitating executive meetings and workshops preferred
• BS degree in Computer Systems or related technical field OR equivalent experience in programming software for systems and/or applications

Our commitment to you!

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

We use AI technology to support parts of our recruitment process, but people—not algorithms—make all final hiring decisions. AI may assist with tasks like scheduling, screening for role alignment, or helping us manage large volumes of applications more efficiently. However, candidates are reviewed by a member of our recruitment team, and interviews and hiring decisions are always made by people. We’re committed to ensuring that technology enhances fairness, efficiency, and the candidate experience—never replaces genuine human judgment.