M365 Apps Customer Engineer (Bilingual English)

Concentrix - CA; México; A distancia; MXN 30,000 - 60,000; Jornada completa

Descripción de la vacante

A leading technology and services company in Mexico is seeking a Customer Engineer specializing in Microsoft 365 Apps. This customer-facing role requires bilingual communication in English and Spanish. You will deliver workshops, provide advanced technical support, and guide enterprise clients through the adoption of Microsoft 365 Apps and collaboration platforms, ensuring exceptional service and customer engagement.

Formación

• Experience in engaging with technical and non-technical stakeholders.
• Ability to guide customers through M365 Apps adoption.
• Expertise in delivering workshops and advanced technical support.

Responsabilidades

• Deliver strategic consulting and advisory services.
• Provide technical support and customer guidance.
• Lead workshops on Microsoft 365 Apps deployment and optimization.

Conocimientos

Bilingual in English and Spanish

Strong communication skills

Customer engagement

Technical support

Deployment of Microsoft 365 Apps

Herramientas

Microsoft 365 Apps

Microsoft Office Suite

Microsoft Teams

Descripción del empleo

Overview

Job Title: M365 Apps Customer Engineer (Bilingual English)

Job Description

We\'re Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world\'s best brands, today and into the future. We\'re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we\'re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix\'s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we\'re proud to be recognized with awards such as World\'s Best Workplaces, Best Companies for Career Growth, and Best Company Culture, year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

We are seeking a highly skilled and experienced Customer Engineer specializing in Microsoft 365 Apps for Enterprise and Microsoft Office Suite.

This is a customer-facing role that requires strong communication skills in both English and Spanish to effectively engage with technical, non-technical, and leadership contacts at customer organizations.

You will work directly with enterprise clients to deliver workshops, provide advanced technical support, and guide customers through deployment, adoption, and optimization of Microsoft 365 Apps and collaboration platforms such as Microsoft Teams.