Loss Prevention Specialist, Security & Loss Prevention

Amazon Jobs; Cuautitlán Izcalli; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading e-commerce company in Cuautitlán Izcalli is seeking a Loss Prevention Specialist to enhance security and investigate fraud. This role requires 2+ years of relevant experience, a Bachelor’s degree, and proficiency in Microsoft Office. The ideal candidate will analyze fraud cases, manage requests, and collaborate across teams to implement prevention strategies. Strong investigative skills and the ability to communicate effectively are essential for success. Join our inclusive team and contribute to our goals of safety and efficiency.

Formación

• Minimum 2 years of relevant experience in fraud investigation or abuse.
• Shift work including nights, weekends, and public holidays may be required.
• Intermediate proficiency in English.

Responsabilidades

• Analyze and investigate complex fraud cases.
• Ensure compliance with SLAs for returns and refunds.
• Enhance and report on key performance indicators.

Conocimientos

Fraud investigation

Cyber-crimes knowledge

Microsoft Office (especially Excel)

Lean techniques

Six Sigma tools

Educación

Bachelor's degree

Descripción del empleo

The Loss Prevention Specialist (LPS) is a key high level hourly associate position in the Amazon Fulfillment Centers (FCs). The Loss Prevention Specialist leads the effort to efficiently and effectively provide security services and asset (lives, buildings, equipment, inventory, data, & intellectual property) protection in a designated fulfillment center. The LP Specialist reports to the Loss Prevention Manager responsible for their facility, and aids them in supporting the FC Operational team, and the cross functional teams throughout the organization.

#AmazonMexico

Key Responsibilities Include:

• Enhance, track, and report on metrics which are key performance indicators, allowing performance improvements so that the desired outcomes are achieved to plan and in a timely manner
• Ensure internal controls per Sarbanes Oxley (SOX) requirements related to area are fulfilled
• Assist with investigations of internal and external theft and fraud and conduct interviews when appropriate
• Inspire performance excellence on the part of all security services team members
• Ensure that you understand, align performance and actions with and can clearly articulate the vision and values of the organization and their department
• Meet or surpass your objectives that align with security service model
• Identify, promote and implement security best practices in a designated FC
• Serve as department’s liaison and security subject matter expert for facility management keeping them abreast of key issues, strategies and the department’s performance
• Utilize Lean and Six Sigma methods to drive process improvements and increase efficiency
• Effectively partner with internal customers in evaluating current and future security services, processes and initiatives
• Coordinate data collection, through database polling or data entry, from multiple FCs; and conduct analysis generating strategic and tactical interpretations

Key job responsibilities

• Enhance, track, and report on metrics which are key performance indicators, allowing performance improvements so that the desired outcomes are achieved to plan and in a timely manner
• Analyze and investigate complex fraud cases, determining liability between carriers and potential customer abuse
• Manage legal requests related to PROFECO claims
• Collaborate with the BAP team to identify and act on fraudulent accounts
• Ensure compliance with SLAs in return and refund processing
• Perform data analysis to identify fraud patterns and trends
• Develop and implement fraud prevention strategies
• Maintain effective communication with multiple teams for comprehensive solutions

A day in the life

As fraud-oriented SLP specialist you would:

• Work directly in the fulfillment center
• Process CRET fraud/ abuse backlog
• Share MX data by updating global tools and analyzing global data to identified patterns of risks
• Answer PROFECO request about customer concerns with their returns
• Partner with Area Managers trying to make our processes free risk from abuse.

Requirements

• 2+ years of fraud investigation, abuse, cyber-crimes, or equivalent experience
• Bachelor's degree
• Knowledge of Microsoft Office products and applications (especially Excel)
• Shift work will be required, potentially to include nights, weekends and Public Holidays
• English proficiency: Intermediate
• Knowledge of Six Sigma tools, Lean techniques, PMP or similar standards preferred

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.