LM877: Airfreight Coordinator

FedEx Group; Monterrey; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global courier company in Monterrey is seeking an Air Cargo Specialist responsible for interacting with local airlines and vendors to ensure service performance and document management. Candidates should possess strong customer service skills, a high school degree, and fluency in English, with knowledge of Spanish desirable. This role involves capacity management and collaboration across the network to improve service delivery.

Formación

• 3 to 4 years of experience interacting with airlines, carriers, or vendors.
• Valid driver's license and necessary training.

Responsabilidades

• Interact with FedEx ramps and local airlines for coordination.
• Maintain service levels through capacity management.
• Prepare documentation and perform data entry.
• Track shipments and communicate with various stakeholders.
• Validate dangerous goods acceptance and manage service issues.

Conocimientos

Strong customer service skills

Problem-solving capabilities

Multi-tasking

Organizational skills

Basic English proficiency

Dangerous good certification

Fluent in English

Knowledge of local languages (Spanish and/or Portuguese)

Educación

High School Degree/Equivalent

Descripción del empleo

Position Overview

This position will interact with local air Carriers and different vendors partners through an effective communication to guarantee the highest service performance, and alignment with the agreed cost and service parameters. The AC will take the responsibility of assisting with ad-hoc duties requested by the Miami based Transport Networks Development dpt, as well as clerical activities, but not limited to administration of documents, reports, while keeping them up to date and accurate. The AC will assist supporting day to day GPN activities making sure customer’s needs are aligned with service purchased, while continue pursuing to exceed customer service expectations, through a constructive and professional relationships with carriers & agents that allow GPN network perform as designed while also bring opportunities of improvement and expansion.

Responsibilities

Provide daily interaction with FedEx ramps and local airlines to execution, coordinate, talk with team of tactical and contingency plans to minimize supply chain disruption. Maintain service levels in all routes through capacity management and oversee booking process between FedEx and airlines/carriers/vendors. Coordinate routing and capacity distribution with FedEx ramps. Prepares documentation, perform data entry, shipment tracking and tracing, and issue airway bills, as well as organizing documentation and shipping records accurately in a timely manner. Communicates on a daily basis with airlines, vendors, trucking companies, customers, warehouse contacts, sales representatives and overseas offices where necessary and provides assistance to the invoice reconciliation dept. as needed. Verify weights and dimensions of cargo, keeping records of findings and advise clients concerning terms of delivery, air services, transport alternatives etc. Handle requirements for any dangerous or controlled goods and ensure that the proper export controlled permits and licenses needed are included. Validates DG acceptance and limitations with the carriers/airlines/vendors/trucking and identify and addresses any service issues with the respective airline/carrier/vendor. Handle Adhoc / Spot quotes booking requests and work closely with FedEx operations teams to ensure all CLH required processes (pre-alerts, security, Customs procedures, GTP, VISA, etc) are executed accordingly. Perform CLH flight schedules reviews with FedEx ramp operations teams. Supports the development of SOPs and regional customers service solutions as required. Measure airlines/vendor/carriers service performance to support IRF/GPN network expansion in collaboration with other regions.

Qualifications

• Strong customer service skills, problem solving capabilities, able to multi-task, organize and prioritize workload to meet numerous deadlines.
• Dangerous good certification recommended.
• Desirable basic English proficiency.
• Valid driver’s license and any necessary training.
• Fluent in English, with other local language(s) desirable (Spanish and/or Portuguese).
• High School Degree/Equivalent - Three (3) to four (4) years of experience interacting with airlines, carriers, vendors or both, also imports and exports groups.

About FedEx

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

Awards

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.