LM872 : Manager Dedicated Customer Care

FedEx; Cuautitlán; Presencial; MXN 917,000 - 1,285,000; Jornada completa

Descripción de la vacante

A global logistics company seeks a Customer Support Manager in Cuautitlán, Mexico. The role involves overseeing representative activities, managing performance for key accounts, and providing coaching. Candidates should have a MAESTRO certification, 3-5 years of business experience, and strong leadership and communication skills. This position is foundational for ensuring top-level service and accountability within the customer support team.

Formación

• 3-5 years of business experience, including at least 2 years in customer service/contact.
• Prior management or supervisory experience in a service environment.

Responsabilidades

• Oversee and coach representatives.
• Coordinate monitoring and calibration with QA team.
• Manage performance analysis for key accounts.
• Provide management support and follow-up on top accounts.
• Enforce disciplinary action, including dismissal when necessary.

Conocimientos

Proficiency in English

Leadership

Communication skills

Project management

Planning and organizing

Educación

Two years of university/college education or equivalent

MAESTRO certification

Descripción del empleo

Customer Support; Oversee All Representative Activities (including coaching, calibration, monitoring) with support of QA team. Management, support and follow‑up on top accounts generating $15M revenue / 40M pcs. Analysis of performance for each client.

Responsibilities

• Oversee and coach representatives.
• Coordinate monitoring and calibration with QA team.
• Manage performance analysis for key accounts.
• Provide management support and follow‑up on top accounts.
• Enforce disciplinary action, including dismissal when necessary.

Qualifications

• Two years of university/college education or equivalent.
• MAESTRO certification required.
• Proficiency in English.
• 3‑5 years of business experience, including at least 2 years in customer service/contact.
• Prior management or supervisory experience in a service environment.
• Strong planning, organizing, judgement, decision‑making, leadership, project‑management, and communication skills.

FedEx is widely acknowledged as a world‑class company, consistently recognized as a great place to work.