Lm236 : Sr Invoicing Agent

Fedex Group; Estado de México; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

Una empresa de logística internacional busca un candidato para un puesto administrativo que implique la coordinación de actividades operativas y atención al cliente. Se requiere un alto nivel de servicio y Excel, así como inglés fluido. Ideal para quienes tienen experiencia en facturación y desea desarrollarse en un ambiente de trabajo colaborativo.

Formación

• Tres años de experiencia en facturación o cuentas por cobrar.
• 18 meses de experiencia como facturador preferido.
• Capacidad para trabajar en equipo y buena actitud.

Responsabilidades

• Completar tareas administrativas relacionadas con operaciones.
• Responder consultas de clientes sobre problemas de servicio y facturación.
• Verificar la precisión de las facturas de los clientes.

Conocimientos

Excel

Servicio al cliente

Comunicación verbal y escrita

Inglés fluido

Educación

High School Degree / Equivalent

Licenciatura en contaduría

Descripción del empleo

Lead or Senior Positions

Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, despatch activities and local customer service.

While operational tasks may be part of these roles, the majority of time is spent on office-based activities.

Handle escalated or more complex issues

Coordinate team activities or those of agency contract staff

Support supervisor or manager activities

Support the design, review and implementation of processes and procedures

General Job Description

Under limited supervision perform the following activities :

Researches, resolves and answers customer inquiries on service failures and billing problems applying customer relations policies.

Monitors that batches of airway bills are manifested, and duty and tax paperwork are submitted for invoicing in a timely manner.

Issue credits / debits to customer accounts as warranted.

Maintains management and related departments updated on new, crucial and recurring problems.

Verifies accuracy of customer invoices and mails them out.

Keeps accurate, organized and updated records of invoice registers, duties and taxes, airway bills, customer files and all other related paperwork.

Prepares cash receipts and bank deposits.

Ensures 100% daily billing (internal FedEx-Bso).

Generates reporter for daily reimbursement to FedEx internal AA.

Generates RODr reports.

Generates reports for billing collection BSO same day collection.

Application collections system ORACLEAR.

GCCS application.

May be required to perform other duties as assigned.

Minimum Requirements

Minimum Education

High School Degree / Equivalent.

Minimum Experience

Three (3) years experience in Billing or Accounts Receivable and / or 18 months experience as a Billing Clerk.

Minimum Required Skills

Excellent customer service and communications skills (oral and written).

Clear and articulate speaking voice.

Light typing (35 WPM) and experience operating a CRT.

Word-processing and Spreadsheets experience a plus.

Fluent in English.

Licenciatura en contaduría preferente experiencia en procesos de facturación y cobranza excelente manejo de Excel tablas dinámicas, ingles fluido verbal y escrito habilidades de comunicación verbal y escrita, excelente trato con clientes, actitud de trabajo en equipo, disponibilidad de horario, lugar de trabajo FedEx Aduana Aeropuerto de Toluca.

Si cumples con el perfil sube a workday tu curricula actualizada, carta presentación de cómo cumples con el perfil y toeic vigente 450 pts dentro de la vigencia del boletin del 12 al 18 Nov.

Se recomienda abordar a la gerencia requiriente para conocer más del puesto.

About FedEx

FedEx is widely acknowledged as a world-class company.

We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies.