LATAM Growth Enterprise CSM - Upsell & Adoption Leader

Udemy; Ciudad de México; Presencial; MXN 917,000 - 1,285,000; Jornada completa

Descripción de la vacante

An online education platform in Mexico City is seeking a Customer Success Manager to enhance customer satisfaction and growth. The ideal candidate must be trilingual and have 2–4 years of experience managing business relationships, focusing on retention and upselling strategies. This role involves managing multiple accounts, developing success plans for customers, and facilitating travel for key planning workshops. A proactive mindset and experience in technology solutions are essential for success in this position.

Formación

• Trilingual (English, Spanish & Portuguese required).
• 2–4 years of experience in managing a book of business.
• Ability to build and nurture trusted relationships.
• Experience in closing complex deals.
• Basic understanding of customer integrations.

Responsabilidades

• Manage the success of a portfolio of 30-50 accounts.
• Support customers throughout the entire customer journey.
• Develop individual success plans for each customer.
• Work with Marketing to identify advocacy opportunities.
• Facilitate in-person events and partnership planning.

Descripción del empleo

An online education platform in Mexico City is seeking a Customer Success Manager to enhance customer satisfaction and growth. The ideal candidate must be trilingual and have 2–4 years of experience managing business relationships, focusing on retention and upselling strategies. This role involves managing multiple accounts, developing success plans for customers, and facilitating travel for key planning workshops. A proactive mindset and experience in technology solutions are essential for success in this position.