L3 production support

Infosys; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global technology consulting firm in Mexico City is seeking a Technology Lead to support critical applications for financial services. The ideal candidate should have at least 7 years of experience in Java applications support, excellent analytical skills, and knowledge of ITIL processes. Responsibilities include incident management, user ticket handling, and root cause analysis to improve application stability. Opportunity for professional growth is available.

Formación

• Minimum 7+ years of experience in Applications Support in Java with excellent debugging skills.
• Knowledge on ITIL process - Incident Management & Problem Management.
• Excellent communication and analytical skills.

Responsabilidades

• Work actively with team members to analyze and resolve application issues.
• Incident Management including resolution and stakeholder communication.
• User Ticket management including backlog review and prioritization.
• Support BCP activities and automate manual tasks.
• Perform root cause analysis of issues and improve application stability.

Conocimientos

Applications Support in Java

ITIL process - Incident Management

Analytical skills

Excellent communication

Unix and shell scripting

Herramientas

Gitlab

Jira

Autosys

Sybase/DB2/RDBMS

Descripción del empleo

Job Description

Today, the corporate landscape is dynamic, and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.

At Infosys, we assure that your career will never stand still, we will inspire you to build what's next and we navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and the values are upheld only because of our people.

Your Role

As a Technology Lead you will work on maintenance and support of critical applications for leading Global Financial Services.

Required

• Minimum 7+ years of experience in Applications Support in Java with excellent debugging skills.
• Knowledge on ITIL process - Incident Management & Problem Management
• Excellent communication and analytical skills.

Preferred (Any)

• Experience in Sybase/DB2/RDBMS.
• Experience in Unix and shell scripting.
• Experience with job scheduler (Ex. Autosys), Ticketing tool/Jira.
• Experience with Gitlab and IDE is a plus.

Role Description

• Work actively with team members to analyze and resolve application issues.
• Incident Management (incident resolution, stakeholder communication, bridge management, postmortem analysis, and actions items).
• User Ticket management (backlog review, UI and manual prioritization).
• Planned/unplanned events - support BCP (Business Continuity Planning), Migration, Holiday activities.
• Automate manual tasks and improve efficiency.
• Perform root cause analysis of issues/discrepancies by debugging code or analyzing logs.
• Improve application stability by observing patterns, recurring alerts or issues and provide solution for permanent fix.

Personal

Besides the professional qualifications of the candidates, we place great importance in additional to various forms personality profile, These include:

• High analytical skills.
• A high degree of initiative and flexibility.
• High customer orientation.
• High quality awareness.
• Excellent verbal and written communication skills.

EEO/About Us

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability.

Country

Mexico

State / Region / Province

Mexico

Work Location

Mexico City

Interest Group

Infy Mexico

Domain

Banking, Financial services

Skillset

Process|IT User Management|Incident and Request Management, Process|Service Management|ITIL, Technology|Database|Sybase, Technology|Debugging|Debugging Tools, Technology|Infrastructure- Batch Scheduler|Autosys, Technology|Java|Core Java, Technology|OpenSystem|Python - OpenSystem, Technology|Oracle eBS Technical|Unix Scripting

Company

Infosys Mexico

Role Designation

835ATECHLD Technology Lead