L2.5 Production Support

Infosys; Ciudad de México; Presencial; MXN 30,000 - 70,000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Technology Lead to support critical applications in the Global Financial Services sector. This role requires a strong background in Applications Support, with expertise in Unix, SQL, and scripting. You will engage in incident management, user ticket management, and ensure business continuity. The ideal candidate will possess excellent analytical and communication skills, and be proactive in identifying and resolving application issues. Join a dynamic team where your contributions will directly impact the quality and stability of critical financial services applications.

Formación

• 4+ years of experience in Applications Support, Unix, SQL, and Unix Scripting.
• Knowledge of Java and Python, with strong analytical skills.

Responsabilidades

• Analyze and resolve application issues, manage incidents and user tickets.
• Support Business Continuity Planning and improve application stability.

Conocimientos

Applications Support

Unix

SQL

Unix Scripting

Java

Python

Communication Skills

Analytical Skills

Herramientas

PL/SQL

Autosys

Jira

Descripción del empleo

Job Description

Today, the corporate landscape is dynamic, and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, an environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.

At Infosys, we assure that your career will never stand still; we will inspire you to build what's next as we navigate further together. Our journey of learnability, values, and trusted relationships with our clients continue to be the cornerstones of our organization, and these values are upheld only because of our people.

Your Role:
As a Technology Lead, you will work on the maintenance and support of critical applications for leading Global Financial Services.

Required:

• Minimum 4+ years of experience in Applications Support in Unix, SQL & Unix Scripting.
• Knowledge of Java/Python.
• Excellent communication and analytical skills.
• Hands-on experience in SQL:
  • Know how to write PL/SQL statements.
  • Good understanding of joins.
  • Good understanding of performance tuning of queries.
  • Knowledge of commands to check DB health and query debugging.
• Unix knowledge:
  • Know advanced shell commands like substitution, disk space check and cleaning, awk/sed, no-hup, script execution.
  • Be able to tail logs and search for specific patterns, errors, stack traces.
  • Know basic shell scripting to automate repeated manual tasks like running SQL for report generation and repeated user queries that can be automated.
  • Know FTP, archiving, and other commands needed for day-to-day batch support.
• Java:
  • Should know the basics of OOP.
  • Should be able to read through and understand Java code.
  • Basic debugging, exception handling, memory management, and garbage collection.

Preferred (Any):

• Experience in Sybase/DB2/RDBMS.
• Experience with Java/Python.
• Experience with job scheduler (e.g., Autosys), Ticketing tool/Jira.
• Experience with IDE is a plus.

Role Description:

• Work actively with team members to analyze and resolve application issues.
• Incident Management (Incident resolution, stakeholder communication, bridge management, postmortem analysis, and action items).
• User Ticket management (Backlog review, user interface, and manual prioritization).
• Planned/unplanned events - support BCP (Business Continuity Planning), Migration, Holiday activities.
• Identify defects/discrepancies to determine the root cause by debugging or analyzing logs.
• Improve application stability by observing patterns, recurring alerts, or issues for permanent fixes or automation.

Personal:

• Besides the professional qualifications of the candidates, we place great importance on various forms of personality profiles, which include:
• High analytical skills.
• A high degree of initiative and flexibility.
• High customer orientation.
• High quality awareness.
• Excellent verbal and written communication skills.

EEO/About Us

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability.

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Country

Mexico

State / Region / Province

Mexico

Work Location

Mexico City

Interest Group

Infy Mexico

Domain

Banking, Financial services

Skillset

Process|IT User Management|Incident and Request Management, Process|Service Management|ITIL, Technology|Database|Sybase, Technology|Infrastructure- Batch Scheduler|Autosys, Technology|Java|Core Java, Technology|OpenSystem|Python - OpenSystem, Technology|Oracle eBS Technical|Unix Scripting

Company

Infosys Mexico

Role Designation

834ATECHAL Technology Analyst