Java / SQL L2.5 Production Support

Infosys; Monterrey; Presencial; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

A global leader in IT services is seeking a Technology Lead in Monterrey to manage application support in Java, ensuring adherence to ITIL processes. The ideal candidate will have 5+ years of experience, debugging skills, and ability to manage incidents and user tickets effectively. This role requires strong communication and analytical skills, with contributions to improve application stability and efficiency. Join a dynamic team in transforming digital experiences.

Formación

• Minimum 5+ years of experience in Application Support in Java.
• Excellent debugging skills are essential.
• Knowledge on ITIL processes required.

Responsabilidades

• Analyze and resolve application issues with team members.
• Incident Management and stakeholder communication.
• Manage user tickets and support business continuity planning.

Conocimientos

Application Support in Java

Debugging skills

ITIL processes

Knowledge of UNIX or SQL

Communication skills

Analytical skills

Herramientas

Sybase/DB2/RDBMS

UNIX

Gitlab

Descripción del empleo

Job Description

Years of experience – 3-8 years

Required

• Minimum 5+ years of experience in Application Support in Java with excellent debugging skills
• Knowledge on ITIL processes – Incident Management & Problem Management
• Knowledge of either UNIX or SQL
• Excellent communication and analytical skills

Preferred (Any)

• Experience in Sybase/DB2/RDBMS
• Experience in UNIX and shell scripting
• Experience with job scheduler (Ex. Autosys), Ticketing tool/JIRA
• Experience with Gitlab and one IDE is a plus

Role Description

• Work actively with team members to analyze and resolve application issues
• Incident Management (Incident resolution, stakeholder communication, bridge management, postmortem analysis, and action items)
• User Ticket management (Backlog review, User interface and manual prioritization)
• Planned/unplanned events – Support BCP (Business Continuity Planning), Migration, Holiday activities
• Automate manual tasks and improve efficiency
• Perform root cause analysis of issues/discrepancies by debugging code or analyzing logs
• Improve application stability by observing patterns, recurring alerts or issues and provide solution for permanent fix

EEO/About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Country

Mexico

State / Region / Province

Jalisco, Mexico, Nuevo Léon

Work Location

Guadalajara, Mexico City, Monterrey

Interest Group

Infy Mexico

Domain

Banking, Financial services

Skillset

Process|IT User Management|Incident and Request Management, Process|Service Management|ITIL, Technology|Database|Sybase, Technology|Infrastructure- Batch Scheduler|Autosys, Technology|Java|Core Java, Technology|OpenSystem|Python - OpenSystem, Technology|Oracle eBS Technical|Unix Scripting

Company

Infosys Mexico

Role Designation

835ATECHLD Technology Lead