Itil Analyst (West Bend AMS)

Inetum; Ciudad de México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading IT services company in Mexico City is seeking a dedicated professional proficient in ITIL to join their team. The role emphasizes creating operational artifacts and ensuring compliance within a managed operations environment. Ideal candidates possess strong documentation skills and experience in customer service. This position offers full-time employment with remote work options.

Formación

• Demonstrable experience implementing or working within an ITIL framework.
• Proven experience in service-oriented or managed operations environments.
• Exceptional ability to write clear and concise technical documentation.

Responsabilidades

• Create operational artifacts such as runbooks and process-flow diagrams.
• Oversee compliance and financial performance in regional sales.
• Manage customer service and support for various audiences.

Conocimientos

Business Development

Customer Service

Project Management

Account Management

Company Policies

Human Resources

Sales Goals

Educación

ITIL v3 or v4 Foundation certification

Descripción del empleo

ITIL v3 or v4 Foundation certification is required; higher-level certifications are a plus.

Demonstrable experience implementing or working within an ITIL framework with deep knowledge of Incident, Problem, Change and Knowledge Management.

Proven experience in a service-oriented or managed operations environment.

Exceptional ability to write clear, concise and accurate technical documentation for a variety of audiences.

Experience creating operational artifacts such as runbooks, process‑flow diagrams and knowledge articles from scratch.

Remote Work : Yes

Employment Type : Full‑time

Key Skills

• Business Development
• Company Policies
• Customer Service
• Financial Performance
• Revenue Growth
• Oversight
• Regional Sales
• Account Management
• Project Management
• Product Line
• Ensure Compliance
• Human Resources
• Procedures
• Sales Goals
• Direct Reports

Experience : years

Vacancy : 1