IT Support Specialist

Ipfdigital; Ciudad de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A financial services company in Mexico is seeking an IT Support Specialist to join its international IT team. The role involves solving user issues, supporting an online loan management platform, and collaborating with various IT teams. The ideal candidate possesses strong English skills and at least 2 years of Helpdesk experience. The company offers a hybrid working model along with a range of benefits aimed at promoting work-life balance.

Servicios

Hybrid working model

Work Leave Permissions

Work Life Balance Program

Free Lunch once per week

English classes

Team building events

Unlimited online Medical Attention

Psychological and Nutritional Advisory

Self–care

Responsabilidades

• Solving problems/incidents raised by business users.
• Supporting online loan management platform as first line of support.
• Cooperation with other IT teams to provide IT support.
• Ordering IT equipment and software licenses.
• Creating and maintaining IT support knowledge base.
• Collaborating with Customer Care and IT Development teams.
• Developing strong relationships with the extended digital team.
• Maintaining a proactive attitude.

Conocimientos

Fluent in verbal and written business English

Excellent customer service skills

Computer skills (Windows)

SQL queries knowledge

Experience with testing database changes

Knowledge in Python

Knowledge of JIRA ticketing system

Minimum 2 years of experience in Helpdesk

Experience in software quality assurance

Ability to support critical incidents out of hours

Descripción del empleo

Who are we?

IPF Digital is a Financial Services company part IPF Group and trades as Creditea in México. We provide consumer loans, and our mission is to make life easier by offering simple and personalized financial solutions to everyday Mexicans.

Our organizational purpose is to build a better world through financial inclusion, and we see the role IT Support Specialist as being critical in shaping and persevering our organizational culture that is centred around our purpose.

At IPF Digital we are committed to promoting strategies that help us maintain a balance between our personal and work lives, where each of our employees feels motivated and is reflected in business results.

You’ll join a highly engaged team ready to help you make your adaptation very easy and simple, and together achieve goals.

The role

This position is a part of our international IT Team. Currently we are building international IT Operations team, which will be providing IT services for different regions and of course Mexico with strong plans for expansion on new markets worldwide. We are not a corporation but a truly global start-up with its own culture focused on delivery and effectiveness.

The responsibilities

• Solving problems/incidents raised by business users (using ticketing system)
• Supporting our online loan management platform as first line of support
• Cooperation with other IT teams in providing world-class IT support
• Ordering IT equipment and software licenses
• Creating and maintaining IT support knowledge base
• Work collaboratively with Customer Care and IT Development teams on more complex technical requests and issues to ensure an effective resolution
• Work hard to develop strong relationships with the extended digital team and to be flexible and pragmatic
• Have an attitude of ‘Why not! Let’s do it’
• Always look to do the best for your customers, whether internal or external

So, what skills, knowledge, and experience do you have?

• Fluent in verbal and written business English (essential)
• Appropriate computer skills (Windows is a must, Mac OS X and Linux knowledge is desired)
• Must have excellent customer service skills
• Knowledge in working with SQL queries.
• Used to working with testing database changes and writing basic SQL queries (MySQL)
• Knowledge in working with Python desired
• JIRA ticketing system knowledge would be an advantage
• Minimum 2 years of experience as a Helpdesk position
• Experience in software quality assurance
• Be able to support critical incidents out of hours (on-call duty)

What we can offer you

• Work with the best team in a startup environment
• Hybrid working model
• Work Leave Permissions additional to the Law
• Work Life Balance Program with different initiatives
• Free Lunch once per week
• English classes
• Various team building events throughout the year
• Unlimited online Medical Attention, Psychological and Nutritional Advisory
• Self – care

Sounds good?

If your answer is yes, please send us your CV.

Only short–listed candidates will be contacted. All short–listed candidates will be invited to do an initial online screening as part of the recruitment process.

IPF Digital México is an Equal Opportunity Employer, and we value diversity and inclusion in the workplace. We seek to recruit, develop, and retain the most talented people from diverse cultures, perspectives, skill, and experiences within our workforce.

All employment will be based on merit, competence, performance, and business needs.