IT Operations Engineer

Deepstreamtech; México; A distancia; MXN 733,000 - 1,101,000; Jornada completa

Descripción de la vacante

A remote tech firm is looking for an IT Operations Engineer to support their IT infrastructure. This role requires solving technical issues in a macOS environment, assisting users, and documenting procedures. Excellent problem-solving and communication skills are essential, and prior experience in remote work is a major asset. Join a dynamic team dedicated to enhancing global employment through technology. The position is based in Mexico and reports to the IT Operations Manager.

Formación

• Skilled IT professional with a knack for solving technical issues.
• Experience in providing technical support within a macOS environment.
• Exceptional communication skills to articulate technical concepts.

Responsabilidades

• Serve as the initial point of contact for all IT-related requests.
• Troubleshoot hardware issues for laptops and peripherals.
• Create and maintain detailed documentation for troubleshooting procedures.

Conocimientos

Problem-solving skills

Technical support experience

Communication skills in English

Experience with macOS

Account management experience

Herramientas

Okta

Google Workspace

Descripción del empleo

Requirements

• If you are energetic, curious, motivated and ambitious, be part of our world
• If you are a skilled IT professional with a knack for solving technical issues, troubleshooting macOS-related problems and committed to delivering top-notch user support, we encourage you to apply for this role
• Excellent problem-solving skills and a passion for helping end-users
• Experience in providing technical support with an understanding of macOS environment
• Experience in managing user accounts and access with SaaS applications like Okta and Google Workspace
• Ability to efficiently and creatively find solutions to problems, utilizing available resources effectively
• Thrive in an environment that values individual accountability and is unafraid of challenges that may come with ambiguity
• Excited to learn how and why things work, and approach every problem from first principles
• Exceptional communication skills, fluent in English, with the ability to articulate technical concepts to a non-technical audience
• Experience in remote work environments is highly valued

What the job involves

• This is an exciting time to join Remote and have the opportunity to make a meaningful impact on the global employment landscape as an IT Operations Engineer. You'll become part of our small, but mighty IT Engineering team
• The IT Operations Engineer plays a contributing role in maintaining the reliability, security, and efficiency of Remote’s IT infrastructure and services. The responsibilities of the IT Operations Engineer are essential in supporting the operational functions of the IT department
• Serve as the initial point of contact for all IT-related requests and inquiries from Remoters
• Provide assistance for any application challenges users may be facing
• Troubleshoot and resolve hardware issues for laptops (primarily Apple), displays and peripherals
• Create and maintain detailed documentation of common troubleshooting procedures, processes, and technical solutions
• Observe and contribute to the development of current IT processes and policies
• Work closely with the IT Engineering team members and openly communicate on any issues encountered or active contribution to projects
• Collaborate with various teams across the organization to ensure they have the necessary tools for their role, while maintaining the security of Remote and our customers
• You'll report to: IT Operations Manager