IT Manager, Information Technology.

BorgWarner; Saltillo; Presencial; MXN 1,477,000 - 2,032,000; Jornada completa

Descripción de la vacante

A leading automotive solutions company is seeking an experienced IT Manager to oversee IT services in Saltillo, Coahuila. The role demands at least 10 years in IT and strong program management skills, with a focus on ensuring quality services and stakeholder engagement. Applicants must have significant experience in the automotive sector and familiarity with the ITIL framework.

Formación

• 10 years of experience in Information Technology including 5 years of management experience.
• Experience with ITIL framework – certification is a plus.
• Experience working with Automotive sector/organizations.

Responsabilidades

• Ensure seamless delivery of all IT services to clients.
• Manage the IT budget and request services for IT projects.
• Drive ITIL framework throughout the organization.

Conocimientos

Strong communications skills

Program/project management

Business Relationship Management

Root-Cause Analysis

Educación

BA/BS in Computer Science or related field

Descripción del empleo

Overview

BorgWarner is looking for a dynamic, results-driven IT Manager for our Saltillo, Coahuila location to support global initiatives in our shared services model. This position will be primarily located at our Saltillo facility.

Responsibilities

• Responsible for ensuring that all IT services are seamlessly delivered to clients of the organization
• Understand the business needs and communicate deliverables by being a member of the site management staff
• Plan, coordinate and manage the IT activities of a site
• Manage the IT budget and request services for IT projects and maintenance for the site, including developing an LRP, creating and maintaining forecasts, and planning for Cyber Risk and Resiliency remediation
• Support regional Service Delivery functions which include the Service Desk and IT Governance (ITIL, PMO, Financials)
• Manage Client Technicians to deliver the expected service-demand of our sites
• Oversee communication and feedback between the business and IT teams
• Maintain and support the enterprise IT Service Catalog, Service Level Agreements and Strategy
• Support Site Scorecard reviews for sites of responsibility
• Monitor and improve KPIs and customer satisfaction, aligning with regional leads for consistency
• Build IT service relationships with customers and site management
• Ensure quality services are performed to the agreed SLA
• Ensure that systems, processes and methodologies are followed to ensure effective monitoring, control and support of service delivery
• Provide reports on an agreed schedule (or on request), including management and financial performance reports
• Attend client service review meetings covering performance reports, service improvements, quality, and processes
• Establish and implement short- and long-term services to customers within reasonable schedules and budgets
• Connect the business to technology
• Communicate and manage the regional chargeback and allocation model
• Execute vendor-management, including suppliers and outsourcing contracts
• Drive ITIL framework throughout the IT organization including incident/problem management, change management, service level management, and financial management
• Establish preferred competencies (Customer Focus, Process Management, Informing, Drive for Results, Listening, Action Oriented, Priority Setting, Dealing with Ambiguity, Problem Solving, Functional/Technical Skills)
• Establish good communication and working relationships with users and other support sources such as Plant Management Team, Business Application Owners, Infrastructure Service Teams, and Enterprise Level Service Areas

Qualifications

• BA/BS in Computer Science or related field
• 10 years of experience in Information Technology including 5 years of management experience
• Experience with ITIL framework – certification is a plus
• Excellent program/project management skills
• Demonstrable experience in Business Relationship Management
• Experience working with Automotive sector/organizations
• Knowledge: ITIL, Project Management Methodologies/Processes, Root-Cause Analysis
• Skills: Strong communications skills for interfacing with high-level customer representatives, IT and non-IT leadership communication, experience in business case/ROI development, functional and technical specification design, strong priority setting and planning, public representation of the company and department, and problem resolution using judgment
• Experience implementing and executing a Service Management Framework in a large organization; comfortable presenting technical topics to business associates; ability to develop appropriation requests and cost justification for IT projects

Experience and Compliance

• This position will adhere to Global Star Safety Program and BorgWarner safety policies, including reporting injuries or dangerous situations to the supervisor

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