Inside Sales & Upsell Specialist - Americas

EcoVadis; Ciudad de México; Híbrido; MXN 550,000 - 826,000; Jornada completa

Descripción de la vacante

A leading sustainability ratings firm in Mexico City is seeking a motivated individual to support customer satisfaction and retention. Responsibilities include managing the Americas market, identifying upsell opportunities, and communicating value to customers. The ideal candidate has a passion for excellent customer service, full proficiency in English and Spanish, and at least 2 years of experience in customer-facing roles. This is a full-time hybrid position with various benefits.

Servicios

Work from home allowances

Flexible working hours

Wellness allowance

Professional mental health support

Referral bonus policy

Learning and development

Community involvement events

Peer recognition program

Health care and life insurance

Career growth management

Formación

• Minimum 2 years experience in customer-facing roles.
• Full proficiency in English and Spanish.
• Comfortable presenting to large groups.

Responsabilidades

• Manage the Americas market to maximize revenue.
• Identify upsell opportunities and contact customers.
• Track progress of monthly/quarterly initiatives.

Conocimientos

Customer service

Proactive outreach

Data interpretation

Digital marketing

Salesforce or CRM software

Communication

Presentation skills

Descripción del empleo

A leading sustainability ratings firm in Mexico City is seeking a motivated individual to support customer satisfaction and retention. Responsibilities include managing the Americas market, identifying upsell opportunities, and communicating value to customers. The ideal candidate has a passion for excellent customer service, full proficiency in English and Spanish, and at least 2 years of experience in customer-facing roles. This is a full-time hybrid position with various benefits.