IA Operations Executive (Overnight Shift)

Darwin AI; Ciudad de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A technology-focused company in Mexico City is looking for a Customer Experience professional to join their Operations team. This role entails onboarding new accounts, providing technical support, and following up with clients to increase their usage of the AI tools offered. If you are passionate about technology and customer service, this position could be a great fit. Benefits include language classes, a premium OpenAI license, and a flexible hybrid work model.

Servicios

Language Classes

OpenAI Premium License

Paid Time Off

Soft Hybrid Work

Formación

• Proven experience in Customer Experience roles or technical support.
• Ability to analyze data and make customer-oriented decisions.
• Practical experience in creating and managing JSONs.
• Knowledge of process automation, preferably with experience using Zapier.
• Strong passion for technology, innovation, and artificial intelligence.
• Excellent verbal and written communication skills.

Responsabilidades

• Carry out the onboarding of new accounts.
• Follow up with clients to explore new use cases.
• Provide technical support to clients on the AI built.

Conocimientos

Customer Experience

Data analysis

JSON management

Process automation

Team collaboration

Communication skills

Herramientas

Zapier

Descripción del empleo

We are looking for someone to join our Operations team who not only understands the importance of providing exceptional service but is also interested in technology and AI. This role is ideal for someone who enjoys combining their customer service skills, and, techniques to build artificial intelligence assistants for our clients.

In this role you will:

• Carry out the onboarding of new accounts received by the team.
• Follow up with productive clients to explore new use cases, communicate new functionalities, and assist them with the growth of their business through our tool.
• Provide technical support to clients on the AI built.

Requirements

• Proven experience in Customer Experience roles or technical support.
• Ability to analyze data and use it in making customer-oriented decisions.
• Practical experience in creating and managing JSONs.
• Knowledge of process automation, preferably with experience using Zapier.
• Ability to work in a team and adapt to dynamic and changing environments.
• Strong passion for technology, innovation, and artificial intelligence.
• Excellent verbal and written communication skills

Benefits

• Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.
• OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use.
• Paid Time Off: Enjoy 25 days / year of paid vacations and holidays to recharge and maintain a healthy work-life balance.
• Soft Hybrid Work: We meet 3 days / month in our Co Work offices, the rest of the time you can work remotely from wherever you like!