Human Resources Consultant

RGP (Resources Connection); Ciudad de México; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A global consulting firm is seeking a Human Resources Consultant to support U.S.-based employees from Mexico City. This role involves responding to HR inquiries, handling employee data, and using HR technology platforms. Ideal candidates are fluent in Spanish and English, have strong communication skills, and experience in HR administration. The role is project-based with a hybrid work schedule after the initial onboarding period.

Formación

• Experience in HR administration or a related field, ideally in a global HR Service Center.
• Exceptional written and oral communication skills in both Spanish and English.
• Ability to handle confidential employee data appropriately.

Responsabilidades

• Support U.S.-based employees with HR inquiries and services.
• Handle inbound requests through multiple channels.
• Maintain accurate case notes in line with company standards.

Conocimientos

Fluent in Spanish & English

Strong communication skills

Problem-solving skills

Time management

Interpersonal skills

Attention to detail

Herramientas

Workday

ServiceNow

Excel

PowerPoint

Descripción del empleo

Overview

As a Human Resources Consultant, you will be supporting U.S.-based employees from Mexico City, providing high-quality HR assistance and customer service. This role is ideal for someone with strong Spanish & English communication skills, a passion for helping others, and a detail-oriented mindset.

What You Will Work On

• Respond to HR, payroll, policy, benefits, and employee data inquiries from U.S.-based employees and managers.
• Handle inbound requests via phone, email, chat, and HR platforms such as ServiceNow and Workday.
• Perform employee data transactions and updates in Workday and other systems.
• Troubleshoot payroll issues, time-off inquiries, employment verifications, direct deposit setups, and tax document re-issues.
• Support employees in using self-service tools and HR technology platforms.
• Maintain accurate and complete case notes in alignment with audit and company standards.
• Educate employees on self-service resources to promote independence.
• Ensure confidentiality and proper handling of sensitive employee data.
• Escalate complex cases to Tier 2 support or other departments as needed.
• Perform administrative tasks such as data reviews, correspondence, filing, and records management.
• Contribute to departmental projects and continuous improvement initiatives.

What You Will Bring

• Experience in HR administration or a related field, ideally within a global HR Service Center.
• Fluent in Spanish & English (oral and written) is essential.
• Familiarity with Workday, ServiceNow, or similar HR/payroll and case management tools preferred.
• Proficiency in Outlook, Excel, Word, and PowerPoint.
• Exceptional communication and interpersonal skills, with the ability to convey complex information clearly and professionally.
• Strong problem-solving, time management, and prioritization skills.
• High attention to detail and ability to manage high-volume tasks in a fast-paced environment.
• Proven ability to build trust and collaborate effectively across teams.

What You Can Expect

• This is a project-based role expected to last 6–9 months or longer. The first month will require full onsite presence (5 days/week) for onboarding and training, followed by a hybrid schedule (3 days onsite, 2 days remote). The office is based in Lomas de Chapultepec, Ciudad de México, Mexico.
• Pay Range: MXN $45,000–$65,000

What We Do

At RGP, we're creating a future where businesses produce their best work without constraints. We've built a global network of over 2,600 experts across four regions, providing a comprehensive suite of solutions across on-demand talent, next-generation consulting, and outsourced services to support organizations at every stage of their growth journey. Trusted by Fortune 100 companies and emerging disruptors alike, we challenge conventional ways of working, drive growth, and pave the way for long-term success through bold innovation and fearless collaboration.

Our values guide everything we do and strengthen our commitment to people. By combining smart processes, human-centered design, and advanced technology, we celebrate our team's excellence and ensure we grow together. We believe in the power of continuous learning and development to drive both individual and organizational success. It’s time to rethink how work gets done. Dare to Work Differently® with RGP.

RGP is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, or any other legally protected trait and encourage all applicants to apply.

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