HR Generalist - North America

Iron Mountain; Ciudad de México; A distancia; MXN 1,101,000 - 1,469,000; Jornada completa

Descripción de la vacante

A leading information management firm in Ciudad de México is seeking an experienced HR professional. The role involves managing escalated queries, supporting HR initiatives, and partnering with stakeholders to enhance HR services. Candidates must have over 5 years of HR experience and fluency in English. The company offers remote work options and professional development opportunities.

Servicios

Ability to work remote

Total Rewards for career and wellbeing

Professional development and growth opportunities

Formación

• 5+ years progressive experience in HR required.
• Total English fluency (both written and spoken).
• Desired experience supporting North America or Latin America.

Responsabilidades

• Take ownership of escalated queries from Tier 1 & 2 through ServiceNow cases.
• Partner with HRBPs, CoEs, and People Leaders offering proactive support.
• Conduct exit interviews, analyze data, and recommend improvements.

Conocimientos

Agility and adaptability

Customer relationship management

Problem-solving

Strong communication

Analysis skills

Ability to multi-task

Educación

Bachelor's degree

Descripción del empleo

Description

Take ownership of escalated queries from Tier 1 & 2 through ServiceNow cases. On occasion, redirect them when additional or different support is required.

Partner effectively with HRBPs, CoEs, and People Leaders, offering proactive support and proposing solutions for various programs of work, whether it's business as usual (BAU), organization transformation, or new initiatives like M&A.

Support and partner during annual CoE cycles (e.g., Goal Setting, Talent Management processes and IM Listening action planning), providing coaching, reporting, data insights, etc. Operate through the lens of continuous improvement, listening to and acting on feedback from People Leaders and Employees (e.g., updates to Knowledge articles). As required, provide support as part of M&A execution with due diligence, system, process, and people implications outlined.

Closely collaborate with employees, managers, and CoE teams to deliver customer‑centric solutions, focusing on understanding business strategies and aligning with specific business lines.

In conjunction with peers, COE’s and HR Service Delivery hub team, leverage our HR community to proactively identify improvement needs for the HR function and for continuous improvement of the HR service delivery model.

Additionally, address urgent employee and manager needs and provide people management coaching, allowing HRBPs to focus more on strategic initiatives.

Partner effectively with employees and management to communicate various Human Resources policies, procedures, laws, standards and government regulations.

Conduct exit interviews, analyze data, and make recommendations to the management team for continuous improvement through organizational redesign, position leveling, compensation analysis.

Participate in HR task forces and corporate project teams.

Partner with compensation to conduct and implement salary surveys.

Organize and participate in employee roundtable meetings.

Skills and Competencies

An individual in this role should demonstrate high agility by embracing new and innovative ideas, being comfortable with iterative ways of working, synthesizing a wide range of information, having the ability to collaborate across the HR function and the organization, as well as the ability to tailor their communication style and approach based on their audience. The ability to multi‑task is key as is being comfortable with frequent change.

Qualifications

5+ years progressive experience in HR required with demonstrated required functional knowledge.

Total English fluency (both written and spoken).

Bachelor's degree required

Desired experience supporting North America or Latin America depending on region of recruitment.

Demonstrated experience of, and focus on, proactively managing customer relationships.

Curious; proactively ask questions about wider context in order to understand where to provide most business value.

Being courageous when we need to push back and say no

Ability to work effectively in high‑pressure, fast‑paced situations that require sound decision making.

High degree of comfort with change, with the skill to easily shift priorities to meet business needs.

Strong analysis and problem solving skills, able to carry out root cause analysis.

Experience supporting leaders and employees in Union environment a plus.

Comfortable working in a virtual environment.

What We Offer

Ability to work remote.

Total Rewards to support your career and wellbeing.

Professional development and growth opportunities.

Category : Human Resources