HR Digital Support Coordinator

Essity; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global organization in Mexico City is seeking an HR Digital Support Coordinator to manage HR system queries and drive digital solutions. The ideal candidate will have a degree in Human Resources Management, experience with ticketing systems, and strong interpersonal skills. This role offers opportunities for professional growth and is integral to enhancing HR processes and user experience.

Formación

• Experience in HR administration or service sector roles.
• Familiarity with HRIS systems.
• Additional languages like Swedish, Portuguese, Spanish, Dutch, French, German, or Italian are a plus.

Responsabilidades

• Manage and resolve HR system queries promptly.
• Analyze and improve HR processes.
• Collect and share knowledge to strengthen HR expertise.
• Communicate effectively with stakeholders.

Conocimientos

Interpersonal skills

Problem-solving ability

Eagerness to learn

Fluent in English

Knowledge of ticketing systems

Educación

University degree in Human Resources Management or equivalent

Herramientas

Workday or similar HRIS platforms

Descripción del empleo

Are you passionate about delivering exceptional HR support and driving digital solutions? Do you thrive in solving challenges and improving processes? Ready to make an impact in a global organization?

About the Role

As an HR Digital Support Coordinator at Essity, you will be the first point of contact for HR system‑related queries and issues raised by employees, managers, and HR staff. Your role is key to ensuring timely and accurate ticket resolution, sharing knowledge, and contributing to continuous improvement and automation. Based in our Santa Fe office, you will collaborate closely with colleagues in Mexico and Gothenburg, supporting our global HR community.

What You Will Do

• Resolve HR System Queries: Manage and resolve tickets in our HRIS system promptly and accurately.
• Analyze and Improve Processes: Perform root cause analysis and identify opportunities for automation and service enhancements.
• Knowledge Management: Collect, share, and transfer knowledge to strengthen internal expertise.
• Stakeholder Communication: Maintain effective communication with employees, managers, and HR teams across the organization.
• Collaborate Across Units: Work closely with different organizational units to ensure seamless service delivery.
• Support Service Development: Contribute to the creation and improvement of HR digital services and processes.
• Drive Continuous Improvement: Turn insights into actions that enhance efficiency and user experience.

Who You Are

• A university degree in Human Resources Management or equivalent.
• Experience in ticketing systems and HR administration or service sector roles.
• Familiarity with Workday or similar HRIS platforms.
• Strong interpersonal skills, problem‑solving ability, and eagerness to learn and become a trusted go‑to person.
• Fluent in English; additional languages such as Swedish, Portuguese, Spanish, Dutch, French, German, or Italian are a plus.

What We Can Offer You

Our purpose, Breaking Barriers to Well‑Being, provides meaning to everything we do. Join us to improve well‑being for people and drive positive change for society and the environment. At Essity, you’ll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere. Innovate for Good|Excel Together |Be You with Us

Application End Date: 09 dic 2025 Job Requisition ID: Essity257971