Head of Cloud Telephony & Global Operations

HBX Group; Cancún; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology and services provider in Cancún is seeking an Operations Telephony Specialist to define and implement telephony solutions. The role involves optimizing systems and monitoring performance, requiring strong knowledge in cloud telephony and VoIP technologies. Ideal candidates will have proficiency in English and familiarity with the Vonage platform. This position offers an excellent opportunity for those passionate about technology and operations.

Formación

• Proficient in spoken and written English.
• Strong working knowledge of cloud telephony platforms, including VoIP technologies and IVR systems.
• Understanding of general telecommunications equipment.

Responsabilidades

• Define, develop and implement telephony solutions that meet business needs.
• Identify and evaluate opportunities to optimize telephony systems.
• Monitor telephony platform performance and proactively inform Operations.

Conocimientos

Proficient in spoken and written English

Strong working knowledge of cloud telephony platforms

Proficiency in SIP, RTP, QoS, and other VoIP protocols

Educación

Certified network administrator

Salesforce Administrator certification or experience

Herramientas

Vonage cloud telephony platform

Descripción del empleo

A leading technology and services provider in Cancún is seeking an Operations Telephony Specialist to define and implement telephony solutions. The role involves optimizing systems and monitoring performance, requiring strong knowledge in cloud telephony and VoIP technologies. Ideal candidates will have proficiency in English and familiarity with the Vonage platform. This position offers an excellent opportunity for those passionate about technology and operations.