Global Tech Operations Director - Automation & Support

PayJoy; Ciudad de México; Presencial; MXN 1,000,000 - 1,500,000; Jornada completa

Descripción de la vacante

A growth-focused credit provider in Mexico is seeking a Tech Ops Sr Manager to oversee tech infrastructure and optimize support operations globally. Key responsibilities include team management, handling key projects, and collaborating cross-functionally to enhance customer satisfaction. Applicants should have a relevant degree and extensive experience in PM roles within tech-driven environments. The position includes comprehensive benefits and a strong emphasis on diversity and inclusion.

Servicios

100% Company-funded Health and dental plans

Life insurance

Professional development perks

Formación

• 5+ years of experience managing a PM/Tech role in a SaaS company, Fintech, or similar environment.
• Solid understanding of support CRMs and best practices.
• Excellent written and verbal communication skills.

Responsabilidades

• Manage, coach, and motivate the Tech Ops team.
• Handle all high-impact tech projects related to Support.
• Oversee the development and maintenance of knowledge base articles.

Conocimientos

Project management

Analytical skills

Communication skills

Technical knowledge

Educación

Bachelor's degree in a relevant field

Herramientas

Zendesk

JIRA

SQL

Slack

Confluence

Descripción del empleo

A growth-focused credit provider in Mexico is seeking a Tech Ops Sr Manager to oversee tech infrastructure and optimize support operations globally. Key responsibilities include team management, handling key projects, and collaborating cross-functionally to enhance customer satisfaction. Applicants should have a relevant degree and extensive experience in PM roles within tech-driven environments. The position includes comprehensive benefits and a strong emphasis on diversity and inclusion.