Global Benefits Operations Specialist

Deepstreamtech; México; A distancia; MXN 733,000 - 1,100,000; Jornada completa

Descripción de la vacante

A leading international benefits solutions provider in Mexico seeks a Benefits Specialist. Responsibilities include processing tickets, providing support for employee benefits, and maintaining operations documents. Ideal candidates will have experience in HR operations and excellent customer service skills. Proficiency in tools like Zendesk and Notion is required, and fluency in English is essential.

Formación

• Experience in HR Operations - employee Benefits.
• Ability to work in a fast-paced environment and multi-task effectively.
• Strong verbal, written, and interpersonal skills to interact internally and externally.

Responsabilidades

• Develop as an experienced international Benefits Specialist.
• Process and solve tickets and escalations in Zendesk/e-mail.
• Provide support to Employees and Clients regarding Benefits.
• Execute data-related tasks with care and precision.
• Research and distill written knowledge in Notion.

Conocimientos

Excellent customer service experience

Strong organizational skills

Time management skills

Fluent in English

Proficient in Zendesk

Proficient in Notion

Proficient in Slack

Proficient in Google suite

Descripción del empleo

A leading international benefits solutions provider in Mexico seeks a Benefits Specialist. Responsibilities include processing tickets, providing support for employee benefits, and maintaining operations documents. Ideal candidates will have experience in HR operations and excellent customer service skills. Proficiency in tools like Zendesk and Notion is required, and fluency in English is essential.