Front Desk & Guest Experience Specialist

Hilton Worldwide, Inc.; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global hospitality company in Mexico City is seeking a Front Desk Agent to provide exceptional reception services for guests. The ideal candidate will have experience in customer service, positive communication skills, and the ability to multi-task efficiently. Responsibilities include managing guest check-ins and check-outs, handling queries, and ensuring compliance with hotel regulations.

Formación

• Experience in a customer-focused industry.
• Positive attitude and good communication skills.
• Commitment to delivering high-quality customer service.
• Ability to multi-task while maintaining a positive attitude.

Responsabilidades

• Achieve positive outcomes from Guest queries efficiently.
• Ensure an efficient reception experience for Guests.
• Maximize room occupancy and promote hotel services.
• Comply with hotel security and health regulations.

Conocimientos

Customer service

Communication skills

Attention to detail

IT proficiency

Descripción del empleo

A leading global hospitality company in Mexico City is seeking a Front Desk Agent to provide exceptional reception services for guests. The ideal candidate will have experience in customer service, positive communication skills, and the ability to multi-task efficiently. Responsibilities include managing guest check-ins and check-outs, handling queries, and ensuring compliance with hotel regulations.