Fintech Tech Support Engineer (Hybrid)

DiDi Global; Ciudad de México; Presencial; MXN 558,000 - 745,000; Jornada completa

Descripción de la vacante

A leading mobility technology platform is seeking a Technical Support Engineer in Mexico City. The role involves monitoring and improving system performance, issue resolution, and collaboration with various teams. Ideal candidates have a Bachelor's degree, experience in technical support, and strong skills in Java and SQL. Fluency in English and Spanish is required. This position offers opportunities for career growth and the chance to work within an innovative company culture.

Formación

• 2+ years of experience in customer facing technical support experience.
• Acute sense for issues with excellent communication and document skills.
• Strong commitment to quality of technical systems.

Responsabilidades

• Monitor technical system performance and maintain core metrics and dashboards.
• Facilitate issue resolution while collaborating closely with peer teams.
• Identify defects in system metrics and collaborate for improvements.

Conocimientos

Java

SQL

Technical Communication

Problem Solving

Educación

Bachelor's/Post Graduate Degree

Descripción del empleo

A leading mobility technology platform is seeking a Technical Support Engineer in Mexico City. The role involves monitoring and improving system performance, issue resolution, and collaboration with various teams. Ideal candidates have a Bachelor's degree, experience in technical support, and strong skills in Java and SQL. Fluency in English and Spanish is required. This position offers opportunities for career growth and the chance to work within an innovative company culture.