Field Services Lead: VIP Tech Support & ITIL Expert

Cognizant; Región Centro, Monterrey; Presencial; MXN 549,000 - 916,000; Jornada completa

Descripción de la vacante

A global IT service provider in Mexico is seeking an experienced IT Support professional. The ideal candidate has over 5 years in technical support, strong customer service and problem-solving skills, and familiarity with ITIL environments. Responsibilities include troubleshooting hardware and software issues, managing network configurations, and providing support for various IT services. This role comes with competitive benefits and opportunities for career growth.

Servicios

Highly competitive benefits

Ongoing training and development support

Opportunities to work with leading companies

Formación

• 5+ years of experience with Hardware and Software break and fixed activities.
• 7+ years of experience working with ITIL environments.
• 6 years of experience installing and troubleshooting O365 applications.
• 4 years of experience with Active directory management.
• 5 years of experience with Depot services and asset management.

Responsabilidades

• Provide technical support and problem resolution for end-user devices.
• Manage and troubleshoot network configurations and connectivity.
• Oversee installation and setup of hardware and software systems.

Conocimientos

Customer Service skills

Problem Solving

Time Management

Teamwork

Networking Understanding

Troubleshooting Skills

Leadership Skills

Active Directory

Mobile Device Management

Security Awareness

SCCM and Intune

Descripción del empleo

A global IT service provider in Mexico is seeking an experienced IT Support professional. The ideal candidate has over 5 years in technical support, strong customer service and problem-solving skills, and familiarity with ITIL environments. Responsibilities include troubleshooting hardware and software issues, managing network configurations, and providing support for various IT services. This role comes with competitive benefits and opportunities for career growth.