Exchange Security Customer Engineer (Bilingual English)

Concentrix; Ciudad de México; A distancia; MXN 70,000 - 95,000; Jornada completa

Descripción de la vacante

A leading global technology firm is seeking an Exchange Security Customer Engineer (Bilingual English) to provide technical insights and support on Exchange Online and security services. The ideal candidate will possess deep technical expertise and strong problem-solving capabilities, ensuring customer satisfaction through successful project deployments. This full-time position emphasizes bilingual fluency in English and Spanish and requires strong communication skills.

Formación

• 10+ years of experience in technology management.
• Deep understanding of Exchange Server architecture.
• Strong troubleshooting skills for complex Exchange environments.

Responsabilidades

• Ensure successful deployment and support of Exchange and security services.
• Troubleshoot complex technical problems.
• Communicate effectively with all levels of customers.

Conocimientos

Exchange Online migrations

Mail routing configurations

Microsoft Security technologies

PowerShell scripting

Troubleshooting complex technical problems

Herramientas

Exchange Admin Center

Threat Explorer

Quarantine Management

PowerShell

Descripción del empleo

Overview

Job Title: Exchange Security Customer Engineer (Bilingual English)

Job Description We’re Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Responsibilities

• Join as a highly skilled Exchange Engineer with deep expertise in Exchange Online and Exchange On-Premises environments, with a strong secondary focus on Microsoft Security technologies such as Microsoft Defender for Endpoint (MDE) and Microsoft Purview.
• Work with customers as a trusted advisor to ensure successful deployment, adoption, and support of Exchange and security services. Fluent in English and Spanish.
• Serve as a Microsoft representative, setting an example of excellence through credibility, preparation, and first-class delivery.
• Act as a trusted advisor for Exchange and Security solutions, ensuring customer satisfaction and successful adoption.
• Troubleshoot complex technical problems, identify workarounds, and manage escalations as needed.
• Communicate effectively at all levels—from CIOs to technical staff—building strategic, ongoing customer relationships.
• Deliver presentations, training, and technical documentation to customers and internal teams.
• Collaborate with peers and customer account teams to drive success and transformation.

Required Expertise & Skills

• Technical Depth: Exchange Online migrations from on-premises, mail routing configurations (MX to EOP or third-party gateway).
• Exchange On-Prem: Upgrades, hybrid configurations, DAG, Public Folders, Mail Flow, Disaster Recovery.
• Security: Defender for O365 (SPF, DKIM, DMARC, email hygiene policies, advanced hunting).
• Purview features: Retention Policies, Sensitivity Labels, DLP, eDiscovery, Insider Risk Management, Information Barriers, Communications Compliance.
• PowerShell scripting for Exchange Online administration.

General Requirements

• 10+ years of experience in architecture design, deployment, troubleshooting, and technology management.
• Deep understanding of Exchange Server architecture (2010/2013/2016/2019/SE) and Exchange Online.
• Strong troubleshooting skills for complex Exchange environments.
• Experience with Active Directory architecture (2008–2016).
• Familiarity with ITIL/Service Management principles.
• Excellent written, oral, and presentation skills.
• Ability to manage critical customer issues and adapt to change effectively.

Preferred Skills

• SMTP expertise and mail flow troubleshooting.
• Failover clustering experience.
• Knowledge of Microsoft’s Modern IT Architecture and Strategy.
• Passion for innovative technology and customer transformation.

Tools & Technologies

• Exchange Admin Center
• Threat Explorer
• Quarantine Management
• PowerShell scripting

Location

MEX Work-at-Home

Language Requirements

Must be fluent with English and Spanish.

Time Type

Full time

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