Especialista de Centro de Llamadas – Crece con Nosotros

MCI; Puerto Peñasco; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A growing tech-enabled business services firm is seeking individuals for a full-time and part-time customer service position in Puerto Peñasco, Sonora. Candidates will manage inbound and outbound calls, providing support for customer inquiries, technical issues, and sales interactions. Successful applicants should possess excellent communication and organizational skills, thrive in fast-paced environments, and be reliable team players. The company offers competitive compensation and a variety of benefits including paid time off and health coverage.

Servicios

Paid Time Off

Health Benefits

Career Growth Opportunities

Formación

• Driven and motivated individuals are encouraged to apply.
• Ability to maintain regular attendance and punctuality.
• Aptitude for thriving in a fast-paced environment.

Responsabilidades

• Handle inbound and outbound contacts in a courteous manner.
• Ensure first call resolution through effective call handling.
• Accurately document and process customer claims.
• Comply with confidentiality requirements.

Conocimientos

Excellent organizational skills

Written communication skills

Oral communication skills

Typing speed (20+ words a minute)

Understanding of Windows OS

Conflict resolution

Problem-solving

Negotiation skills

Multi-tasking ability

Team orientation

Descripción del empleo

A growing tech-enabled business services firm is seeking individuals for a full-time and part-time customer service position in Puerto Peñasco, Sonora. Candidates will manage inbound and outbound calls, providing support for customer inquiries, technical issues, and sales interactions. Successful applicants should possess excellent communication and organizational skills, thrive in fast-paced environments, and be reliable team players. The company offers competitive compensation and a variety of benefits including paid time off and health coverage.