Community Operations Associate

WeWork Latin America
San Pedro Garza García
MXN 200,000 - 400,000
Descripción del empleo

Purpose of the Job:

We are looking for an operations associate responsible for managing and administrating the OPEX and maintaining operational excellence. (Facilities, cleaning and security)
He will have a proactive approach to Operational Standards, Safety, Communication and Cost Management

Responsibilities

  • Manage & Administrative the OPEX

  • Manage payments to suppliers by uploading REQs in a timely manner.

  • Resolve member tickets and requests aligned to WeWork Member Experience standards.

  • Ensure the quality of service, aligning resolution times.

  • Coordinate the cleaning team and the handyman of the buildings in your charge.

  • Coordinate the Move in - Move out process

  • Review offices and delivery conditions.

  • Schedule necessary repairs for delivery.

  • Relationship management

  • Low Complexity Custom Projects.

Education Level & Work Experience

  • Bachelor (Architecture or Civil Engineer)

  • 2+ years experience in facilities

  • Experience in Customer service

  • English (desirable)

Technical knowledge

  • HVAC

  • Electricity

  • Preventative Maintenance

  • Excel

  • Safety compliance (fire alarms, water hygiene, lifts, fire extinguishers, F&B etc).

  • Salesforce (Service Cloud)

  • Walkthrough audit


This job posting is for a position with an entity owned and operated by an independent franchisee and not WeWork Inc. or its subsidiaries. This franchisee owns a license to use WeWork Inc.'s logos and office designs, for example, when running its co-working business. However, this franchisee is a separate company and a separate employer from WeWork Inc. and its subsidiaries. If you are hired for the job described in this posting, the franchisee will be your employer, not WeWork Inc. or its subsidiaries. Only the franchisee is responsible for employment matters, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. WeWork Inc. and its subsidiaries have no control over employment matters and will not receive a copy of your employment application and will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.
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