Dynamics 365 CS & Omnichannel Consultant - Remote

Concentrix - CA; México; A distancia; MXN 1,100,000 - 1,468,000; Jornada completa

Descripción de la vacante

A leading technology services provider in Mexico is seeking a Dynamics 365 Customer Service & Omnichannel Consultant. The role involves delivering functional consulting on Dynamics 365 Customer Service and Omnichannel workloads, leading workshops, and optimizing customer interaction flows. Candidates should have 8-10 years experience with Dynamics 365 solutions and excellent client-facing skills. The position offers full-time work from home opportunities.

Formación

• 8-10 years of experience implementing Dynamics 365 Customer Service and/or Omnichannel solutions.
• Strong functional understanding of contact center operations and case management.
• Hands-on experience configuring queues, routing rules, and SLAs.

Responsabilidades

• Lead workshops to gather requirements related to Customer Service processes.
• Design and configure Dynamics 365 Customer Service features.
• Implement Omnichannel capabilities including live chat, voice and social channels.

Conocimientos

Implementing Dynamics 365 Customer Service solutions

Understanding contact center operations

Multi-channel communication processes

Client-facing skills

Facilitating workshops

Herramientas

Microsoft Dynamics 365

Power Platform

Dataverse

Descripción del empleo

A leading technology services provider in Mexico is seeking a Dynamics 365 Customer Service & Omnichannel Consultant. The role involves delivering functional consulting on Dynamics 365 Customer Service and Omnichannel workloads, leading workshops, and optimizing customer interaction flows. Candidates should have 8-10 years experience with Dynamics 365 solutions and excellent client-facing skills. The position offers full-time work from home opportunities.