District Manager Aftersales - Central America & Caribbean

General Motors; Toluca; Presencial; MXN 917,000 - 1,285,000; Jornada completa

Descripción de la vacante

A leading automotive company in Toluca, Mexico, is looking for a professional to drive service performance and parts sales growth across its distributor network in Central America and the Caribbean. The ideal candidate will have a bachelor's degree, relevant experience in the automotive industry, and strong skills in commercial strategy and customer satisfaction. This role requires travel within the region and offers an opportunity to make a significant impact in the business.

Formación

• 3-4 years of experience in the automotive industry.
• Experience in aftersales, part sales, or distributor management required.
• Fluent in English.

Responsabilidades

• Drive regional parts sales performance for both GM/ACDelco distributors.
• Support GM dealers to meet commercial KPIs.
• Improve service processes to enhance customer satisfaction.

Conocimientos

Strong commercial orientation

Communication and relationship building skills

Analytical thinking

Strong presentation skills

Negotiation skills

Strategic mindset

Educación

Bachelor’s degree in Industrial Engineering, Business Administration, Marketing, or similar

Herramientas

Excel

Power BI

Descripción del empleo

Purpose

Responsible for driving service performance, parts sales growth and overall business development across distributor network (both GM dealers and Wholesales Distributors) in the Central America and Caribbean Region with a strong commercial focus, developing product strategies and strengthening the performance in the region.

Experience/Education

• Bachelor’s degree in Industrial Engineering, Business Administration, Marketing, or similar experience
• Experience in aftersales, part sales, independent aftermarket or distributor management
• Experience in automotive industry around 3-4 yrs
• This position requires traveling to Centro America and the Caribbean
• Valid isa required

Position Tasks and Responsibilities

Parts Sales Growth

• Drive regional parts sales performance for both GM/ACDelco distributors
• Implement commercial strategies, sales programs, and product initiatives to increase volume and market share
• Support distributors in expanding coverage, improving product mix and driving sellout execution
• Monitoring pricing, competitiveness and market opportunities by product line

Dealer Network Management

• Support GM dealers and independent distributors to meet commercial and operational KPIs
• Conduct structured business reviews and action plans to address gaps in service and parts performance
• Ensure alignment with product strategies and brand guidelines
• Develop relationships with key distributors across the region

Aftersales Operations and Customer Experience

• Improve service processes to maximize customer satisfaction
• Support implementation of service programs
• Monitor core service KPIs, such as customer retention and net promoter score

Inventory, Forecasting and Product Availability

• Work with distributors to optimize inventory levels and fill rates
• Improve forecasting discipline and ordering patterns
• Identify gaps in availability and coordinate with supply chain and product development teams

Market Development

• Identify growth opportunities by country and product line
• Provide insights and recommendations to leadership for strategic decision making

Cross-Functional Collaboration

• Work closely with Sales, Marketing, Technical, Supply Chain and Finance Teams to execute the regional commercial strategy
• Coordinate product and technical training
• Act as the primary liaison for the region with GM and Dealers

Knowledge

• Strong understanding of aftersales operations and independent aftermarket
• Commercial strategies, pricing and product
• Dealer operations, service processes and customer satisfaction metrics
• Knowledge of inventory management, forecasting and parts planning
• Proficiency in excel, Power BI
• English fluent

Skills

• Strong commercial orientation
• Communication and relationship building skills
• Analytical thinking
• Strong presentation, negotiation and follow up skills
• Manage diverse markets and stakeholders
• Strategic mindset

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.

If you need a reasonable accommodation to assist with your employment, please mention it to the recruiter