Director, HR Shared Services

Ford Motor; Naucalpan de Juárez; Presencial; MXN 2,219,000 - 2,775,000; Jornada completa

Descripción de la vacante

A leading automotive firm seeks a Director of HR Shared Services in Mexico. This role involves overseeing HR operations, driving strategic initiatives, and optimizing processes to enhance employee experience. The ideal candidate will have a relevant degree and extensive HR leadership experience, along with certifications like CHRP or SPHR. This position is not fully remote and requires a commitment to operational excellence and team development.

Formación

• Demonstrated experience in a senior HR Shared Services leadership role.
• Strong understanding of HR practices and legal requirements.
• Preferred certifications: CHRP, SPHR, PHR.

Responsabilidades

• Develop and implement strategic vision for HR Shared Services in Mexico.
• Oversee HRSS activities including employee data management and benefits administration.
• Lead, mentor, and develop a large team (100+ employees).
• Champion continuous improvement initiatives in HR processes.
• Partner with HR Business Partners and COEs to address HR matters.
• Ensure compliance with legal requirements and company policies.
• Manage relationships with vendors and consultants.
• Utilize HRSS metrics to monitor performance and provide insights.

Conocimientos

Leadership

Strategic Thinking

Process Improvement

Data Management

Interpersonal Communication

Customer Service Orientation

Educación

Bachelor’s or Master’s degree in Human Resources or similar

Herramientas

HR Information Systems (HRIS)

Project Management Professional (PMP)

Descripción del empleo

We are seeking a highly strategic and experienced Director, HR Shared Services to lead our dynamic team in Mexico. This pivotal role is responsible for overseeing all aspects of HR Shared Services operations, ensuring seamless delivery, global alignment, and an exceptional employee experience. You will drive innovation, optimize processes, and provide expert guidance to support our rapidly evolving workforce.

If you are a visionary HR leader with a passion for operational excellence, team development, and enhancing the employee journey, we encourage you to apply!

Please note that this is not a fully remote job.

Qualifications

• Bachelor’s or Master’s degree in Human Resources, Organizational Development or similar.
• Demonstrated experience in a senior HR Shared Services leadership role, preferably within a multinational environment.
• Strong understanding of HR practices, policies, and legal requirements.
• Preferred Certifications:
• Certified Human Resource Professional (CHRP)
• Senior Professional in Human Resources (SPHR) or Professional in Human Resources (PHR)
• Project Management Professional (PMP)
• Exceptional Leadership & Team Management
• Strategic Thinking & Problem Solving
• Project & Program Management
• Process Improvement & Automation
• Interpersonal Communication & Stakeholder Management
• Customer Service Orientation
• Data Management & HR Information Systems (HRIS) proficiency

DISCLAIMER: Ford Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability.

Responsibilities

• Strategic Leadership: Develop and implement the strategic vision for HR Shared Services in Mexico, ensuring alignment with global HR strategies and local legal requirements.
• Operational Excellence: Oversee the full spectrum of HRSS activities, including employee data management, benefits administration, onboarding/offboarding, and HR program execution, driving efficiency and effectiveness.
• Team Leadership: Lead, mentor, and develop a large team (100+ employees), fostering a high-performance, inclusive culture and managing all talent management aspects.
• Process Optimization & Automation: Champion continuous improvement initiatives, identifying and implementing innovative technology-driven solutions to enhance HR processes and the overall employee experience.
• Stakeholder Collaboration: Partner closely with HR Business Partners, Centers of Excellence (COEs), and other departments to address complex HR matters and ensure integrated, systemic resolutions.
• Compliance & Governance: Ensure strict adherence to legal requirements, company policies, and global HR standards, maintaining data integrity and confidentiality.
• Vendor Management: Manage relationships with external vendors and consultants, ensuring service quality and cost-effectiveness.
• Performance Monitoring: Utilize key HRSS metrics (e.g., first contact resolution, SLA compliance) to monitor performance, identify trends, and provide data-driven insights to COEs for systemic improvements.