Digital Identity & Access Support Lead

Edenred; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global technology company in Mexico City is seeking a Full-Time IT Operations Manager to oversee Digital Identity services. The ideal candidate has proven experience in IT operations, strong problem-solving skills, and is fluent in both English and Spanish. You will lead a team, manage incident resolutions, and ensure compliance with security standards. This role promises opportunities for growth in a supportive, multicultural environment.

Formación

• Proven experience in IT operations or support roles.
• Ability to work in a multicultural and distributed environment.

Responsabilidades

• Manage day-to-day support operations for Digital Identity services.
• Lead service reviews and continuous improvement initiatives.
• Directly manage a team of Support Engineers.

Conocimientos

User centric behavior and mindset

Strong problem-solving skills

Communication skills

Fluent in English

Fluent in Spanish

Knowledge of network concepts

Understanding of security technologies

Familiarity with IT infrastructure

Herramientas

Active Directory

SCCM

VPN

Technical Support

Descripción del empleo

A global technology company in Mexico City is seeking a Full-Time IT Operations Manager to oversee Digital Identity services. The ideal candidate has proven experience in IT operations, strong problem-solving skills, and is fluent in both English and Spanish. You will lead a team, manage incident resolutions, and ensure compliance with security standards. This role promises opportunities for growth in a supportive, multicultural environment.