Desktop Support Technician L1 MX

Excis Compliance ltd; Mexicali; Presencial; MXN 200,000 - 400,000; A tiempo parcial

Descripción de la vacante

A global IT support leader is hiring a Desktop Support Engineer in Mexico. This part-time position involves managing IT assets, troubleshooting technical issues, and supporting users. Ideal candidates will have a Bachelor's degree in IT and strong problem-solving skills. Join a dynamic team focused on operational success and innovation.

Servicios

Competitive compensation

Supportive environment for growth

Dynamic team

Formación

• Proven experience as a Desktop Support Engineer or similar role.
• Strong knowledge of hardware, software, and network systems.
• Excellent problem-solving and communication skills.

Responsabilidades

• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain desktop hardware and software.
• Implement security measures and monitor security threats.

Conocimientos

Technical troubleshooting

User support & training

Network support

Security management

Documentation

Educación

Bachelor’s degree in Computer Science, Information Technology or a related field

Descripción del empleo

WERE HIRING A DESKTOP SUPPORT ENGINEER IN MEXICO!

Location: Apodaca Nuevo Leon México

Schedule: Part-Time 2 days per week

Compensation: 1500 MXN gross per day.

Excis is a global IT support leader driven by innovation and collaboration. We’re looking for a proactive Desktop Support Engineer to manage hardware, software and IT assets across multiple locations. Join us for a rewarding career in a supportive family-like environment where you’ll look forward to coming to work every day.

Client in 190 countries

6000 Engineers

200 Enterprise Clients

What You’ll Do

• Technical Troubleshooting: Diagnose and resolve hardware, software, and network connectivity issues serving as an escalation point for complex problems.
• System Deployment & Maintenance: Install, configure, and maintain desktop hardware, client software, and operating systems.
• Security Management: Implement security measures, deploy antivirus updates, and help monitor for potential security threats.
• User Support & Training: Provide expert technical assistance to end‑users both on‑site and remotely. Create user guides and train staff on new technologies.
• Network Support: Troubleshoot and resolve issues related to network peripherals and wireless connectivity.
• Documentation: Develop and maintain clear and accurate technical documentation for IT systems and procedures.

What You Need

• Bachelor’s degree in Computer Science, Information Technology or a related field.
• Proven experience as a Desktop Support Engineer, IT Support Specialist or in a similar technical role.
• Strong up-to-date knowledge of computer hardware, software and network systems.
• Excellent problem‑solving skills with the ability to clearly communicate technical concepts to end‑users and stakeholders.
• Hands‑on experience installing, configuring and maintaining IT systems.
• Familiarity with cloud computing platforms, scripting languages and IT project management is a plus.
• A strong customer‑service orientation.

Benefits

At Excis your work matters. You’ll be part of a dynamic hands‑on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning and collaboration. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis Mexico and be at the forefront of IT support excellence!