CX Delivery Lead - Data-Driven BPO Ops

DiDi Global; Ciudad de México; Presencial; MXN 367,000 - 552,000; Jornada completa

Descripción de la vacante

A leading mobility technology platform seeks a Customer Service Coordinator in Mexico City. The role involves enhancing customer service, leading BPO operations, and fostering process improvements. Candidates should have 2-4 years of experience in service delivery, a Bachelor’s degree in a business-related field, and fluency in both English and Spanish. This position is vital for driving customer loyalty and operational excellence.

Formación

• Minimum of 2-4 years of experience in service delivery or operations.
• Experience with process improvement and incident management.
• Fluency in English and Spanish is required.

Responsabilidades

• Drive a 'Customer First' mentality and deliver exceptional service.
• Lead operational teams and ensure continuous improvement.
• Manage BPO operations and build stakeholder relationships.

Conocimientos

Customer focus

Process improvement

Data analysis

Time management

Educación

Bachelor’s Degree in a business-related field

Herramientas

Excel

Google Sheets

BPO management tools

CRM systems

Descripción del empleo

A leading mobility technology platform seeks a Customer Service Coordinator in Mexico City. The role involves enhancing customer service, leading BPO operations, and fostering process improvements. Candidates should have 2-4 years of experience in service delivery, a Bachelor’s degree in a business-related field, and fluency in both English and Spanish. This position is vital for driving customer loyalty and operational excellence.