Customer Success Specialist (bilingual)

Customer Intelligence Inc.; Ciudad de México; Híbrido; MXN 734,000 - 1,102,000; Jornada completa

Descripción de la vacante

A consulting and marketing company seeks a Customer Success Executive to manage loyalty programs in a hybrid setting. The role involves client communication, operational activity execution, and performance monitoring through dashboards. Candidates should possess a bachelor's degree and 2 to 4 years of relevant experience, along with strong communication skills.

Formación

• 2 to 4 years of experience in client management and operational project management.
• Experience ideally within loyalty, marketing, or digital ecosystem environments.
• Advanced English proficiency (minimum 80%).

Responsabilidades

• Act as the main point of contact between the client and internal Loyalty teams.
• Ensure proper execution of operational activities of the loyalty program.
• Monitor performance through dashboards and operational reports.

Conocimientos

Client relationship management

Information structuring

Operational deliverables coordination

Dashboard familiarity

Communication skills

Proactivity and organization

Educación

Bachelor’s degree in Business Administration, Marketing, Communications, Engineering, or a related field

Descripción del empleo

ABOUT US

Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout Latin America. 🌎

👉 We are currently seeking a Customer Success Executive – Loyalty Programs to join the team supporting our client in Mexico.

Location: Hybrid

Contract duration: 12 months

Contract type: Independent professional

Language: Advanced English (minimum 80%)

EDUCATION

Bachelor’s degree in Business Administration, Marketing, Communications, Engineering, or a related field.

EXPERIENCE

2 to 4 years of experience in client management and operational project management, ideally within loyalty, marketing, or digital ecosystem environments.

SKILLS AND KNOWLEDGE

• Strong client relationship management and follow-up on requirements.
• Ability to structure information and processes with a strong action-oriented mindset.
• Experience coordinating operational deliverables and managing multiple stakeholders.
• Familiarity with dashboards, reports, and performance analysis for decision-making.
• Excellent communication, presentation, and teamwork skills.
• Proactivity, organization, and results orientation in dynamic environments.

RESPONSIBILITIES

• Act as the main point of contact between the client and internal Loyalty teams.
• Ensure proper execution of the operational activities of the loyalty program.
• Follow up on client requirements, incidents, and deliverables.
• Monitor the performance of initiatives through dashboards and operational reports, generating insights for continuous improvement.
• Coordinate with technical and campaign teams to ensure compliance.
• Prioritize and plan new initiatives within the program’s operational roadmap.
• Maintain communication with clients, ensuring a consistent and results-driven experience.

🚀 If you are passionate about loyalty, payment solutions, and strategic project management, we want to meet you.