Customer Success Lead LATAM

Topsort; Ciudad de México; Presencial; MXN 1,491,000 - 1,865,000; Jornada completa

Descripción de la vacante

A dynamic AdTech company is seeking a Head of Customer Success – Publishers to lead partnerships with retailers and marketplaces in Latin America. This role requires 10+ years of experience in Customer Success and a strong knowledge of digital advertising. You will drive monetization success and collaborate closely with various teams to ensure client success. Fluency in English and Spanish is essential for this position.

Formación

• 10+ years in Customer Success, Strategic Partnerships, or Sales within AdTech, SaaS, or Retail Media.
• Strong knowledge of digital advertising (DSPs, SSPs, ad servers, RTB, performance marketing).
• Experience working with marketplaces, retailers, or media publishers.
• Excellent communication skills in English and Spanish.

Responsabilidades

• Own the full publisher lifecycle: onboarding, training, strategy, growth, and renewals.
• Be a trusted advisor to retail executives and marketing teams.
• Drive monetization success: improve fill rates and optimize performance using data.
• Scale publisher operations with automation and a high-performing customer success team.
• Report and forecast performance and revenue opportunities.

Conocimientos

Customer Success

Strategic Partnerships

Sales within AdTech

Digital Advertising

Excellent communication in English and Spanish

Descripción del empleo

We're quickly growing and super excited for you to join us!

About Topsort

Today, Topsort has 5 major hubs worldwide, and employees in 13+ countries, including Menlo Park, Boston, Santiago Chile, Sao Paulo Brazil, Barcelona Spain, and Sydney Australia. We are a truly global company that was born in the pandemic and has experienced rapid growth since our inception, driven by a genius product, a customer-first mentality, and a talented, hardworking team. Since our founding in 2021, we've gained customers in retail, marketplaces, and delivery apps across 40+ countries, quickly approaching the industry’s #1 position.

Do you enjoy a fast-paced environment? Do you like seeing your work create real-time impact and being part of a rocket ship from the very beginning? Let’s make ads clean and cool again, leveraging AI and modern technology.

What it’s like to work at Topsort

Our team values straightforward communication, embracing feedback without taking it personally, and fostering a collaborative environment. We operate like a sports team focused on winning, internal collaboration, and external competitiveness—never the other way around.

We thrive on transparency, supporting each other, and executing with urgency. We love making bold decisions, sharing innovative ideas, and maintaining a fast pace. No endless meetings—if it can be done today, we do it today.

What is this role like?

We’re seeking a Head of Customer Success – Publishers to lead and scale our partnerships with leading retailers and marketplaces in Latin America and beyond. This role combines strategic relationship management, ad tech operations, and business growth. You will collaborate closely with product, engineering, and commercial teams to ensure our publisher clients succeed in their retail media endeavors—whether launching sponsored listings, exploring on-site display, or expanding through the Toppie Ad Network. You’ll represent the voice of the publisher, serve as a strategic partner for executives, and oversee campaign monetization success.

You will:

• Own the full publisher lifecycle: onboarding, training, strategy, growth, and renewals.
• Be a trusted advisor to retail executives and marketing teams—translating business goals into ad tech solutions.
• Drive monetization success: improve fill rates, increase advertiser participation, and optimize performance using data.
• Scale publisher operations with automation, playbooks, and a high-performing customer success team.
• Create thought leadership and influence how retailers approach retail media, from on-site to ad network integrations.
• Report and forecast performance, revenue opportunities, and the health of publisher partnerships.

What (we think) you need to be successful—though we’re open to outliers:

• 10+ years of experience in Customer Success, Strategic Partnerships, or Sales within AdTech, SaaS, or Retail Media.
• Strong knowledge of digital advertising (DSPs, SSPs, ad servers, RTB, performance marketing, etc.)
• Experience working with or at marketplaces, retailers, or media publishers.
• Comfortable with ambiguity, fast-paced environments, and complex technical products.
• Excellent communication skills in English and Spanish (Portuguese is a plus).
• Proven ability to lead teams, influence stakeholders, and achieve measurable outcomes.
• A strategic thinker who also loves execution and results.

What We Value

• Deep dive into details: Professionals who thoroughly analyze issues to find root causes and optimal solutions.
• Team first: Prioritizing collective results over individual recognition.
• Thriving with ambiguity: Turning chaos into structured innovation in unstructured environments.
• Adaptability: Willingness to learn, mentor, lead, and follow as needed, fostering growth at all levels.
• Urgency: Acting with a sense of urgency while building scalable, repeatable processes for long-term success.
• Curiosity: Genuinely curious individuals who learn quickly and apply new concepts effectively.

Interested? Let’s dive right in!