Customer Service Agents - CDMX- Trilingüe

Concentrix - CA; Mérida; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A global customer service organization is looking for Customer Service Agents in Mérida, Mexico. This role involves providing support through inbound and outbound calls, resolving customer issues, and delivering exceptional service. Ideal candidates will have strong English proficiency, attention to detail, and a commitment to customer satisfaction. This position offers a full-time schedule with perks like career development and performance incentives.

Servicios

Career development opportunities

Competitive salary

Performance incentives

Friendly work environment

Formación

• 6 months minimum of experience in Call center customer service is desired.
• Ability to work under constant changes.
• Demonstrate patience in all customer contact situations.
• Shift rotation capability as needed.

Responsabilidades

• Interface with customers via calls or the Internet.
• Provide customer service support and resolve routine problems.
• Actively listen and troubleshoot to provide a great customer experience.

Conocimientos

Customer service orientation

Intermediate - Advanced English

Strong computer navigation skills

Multitasking

Effective communication

Educación

High School diploma or equivalent

Descripción del empleo

Job Title

Customer Service Agents - CDMX- Trilingüe

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client’s product or services.

Job Type

Full-Time

Location

Insurgentes Sur, Mexico City

Benefits

• A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with
• Endless career opportunities and clear paths for career development
• A competitive salary
• Inclusive perks and benefits
• Opportunity for monthly performance incentives
• Great weekly, biweekly and monthly activities
• Great raffles and prizes

Key Expectations

Think about making a check list with all of the things that would make you feel good at work. Does your check list have meeting a diverse group of like-minded new people on it? How about being recognized and rewarded for doing great things? Maybe you pictured a place where you could have all of these things while making a positive difference in people’s day. If so, Concentrix is a great place for you. Every day we spread positivity in others’ lives through compassionate customer interactions and genuine problem solving with a human touch. Doing right by people is in our DNA because we believe a desire to be treated with care and respect is a universal part of the human experience. This philosophy drives everything we do and creates the framework for how we treat our customers and our staff.

Your passion for doing good for other people will help you bond with your customers and your team. You will actively listen and troubleshoot to provide a great customer experience. Your attention to detail, ability to think outside the box, excellent communication, and passion will help you excel in this role.

Qualifications

• Courteous with strong customer service orientation
• Intermediate - Advanced English level
• High School diploma or equivalent required
• 6 months minimum of experience in Call center customer service (Desired)
• Ability to work under constant changes
• Multitasking
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively, both in writing and verbally
• Reliable with strong attention to detail
• Skilled in multitasking; including the ability to be flexible and adapt to change quickly
• Tolerance of repetitive work in a fast-paced, high-production work environment
• Ability to work as a team member as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Shift rotation capability as needed
• Based on location and/or program, additional experience / skills may be required

Call Us Home

If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 290,000+ people around the globe choose to call Concentrix home.

About Concentrix

Concentrix is an award‑winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk‑takers, and game‑changers: the kind of folks who thrive on solving complex problems.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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