Customer Service

BorgWarner; Saltillo; Presencial; MXN 30,000 - 50,000; Jornada completa

Descripción de la vacante

A leading automotive supplier in Saltillo seeks a professional to coordinate production scheduling and customer service to meet delivery objectives. Responsibilities include maintaining customer relationships, preparing S&OP, and analyzing performance metrics. Candidates should have proficiency in Office applications, advanced English, and knowledge of SAP. This role offers opportunities to develop strong workplace relationships and problem-solving skills.

Responsabilidades

• Preparation of S&OP for each production line and customer.
• Establishes control mechanisms to ensure compliance with commitments.
• Prepares reports on sales plans and service performance.
• Controls the information flow to ensure adherence to delivery deadlines.
• Maintains follow-up with the customer to identify needs.
• Handles service claims and analyzes root causes.
• Responds to customer suggestions and inquiries.
• Prepares the Sales Forecast.
• Measures customer satisfaction and establishes improvement mechanisms.
• Communicates production plans internally and leads review meetings.

Conocimientos

Proficiency in Office (Excel, Word, PowerPoint)

Advanced English

Knowledge of SAP

File management and personal organization

Ability to develop strong workplace relationships

Problem-solving skills

Coaching

General Safety

C-TPAT

Product Knowledge

IATF 16949

ISO 14001

ISO 45001

Descripción del empleo

Coordinate Production Scheduling and Customer Service to ensure the company meets its On-Time Delivery objectives. Maintain a good relationship with customers through consistent and clear communication. Propose solutions and alternatives to help maintain strong customer ratings.

Completed Professional Career

• Daily review of customer demand to define the production plan and contingency plans, taking into account potential risks for customers. Weekly planning and daily follow-up of the production schedule.

Qualifications

• Proficiency in Office (Excel, Word, PowerPoint)
• Advanced English
• Knowledge of SAP
• File management and personal organization
• Ability to develop strong workplace relationships
• Problem-solving skills
• Coaching
• General Safety
• C-TPAT
• Product Knowledge
• IATF 16949
• ISO 14001
• ISO 45001

Responsibilities

• Preparation of S&OP for each production line and customer.
• Establishes control mechanisms to ensure compliance with the specific commitments made with the customer.
• Prepares reports on the progress of sales plans, service performance, and incidents.
• Controls the flow of information between their department, production, and transportation to ensure adherence to the delivery deadlines agreed upon with the customer.
• Maintains constant follow-up with the customer to identify their needs.
• Handles service claims and incidents and analyzes their root causes to find solutions.
• Responds to customer suggestions and inquiries.
• Prepares the Sales Forecast.
• Measures customer satisfaction levels and, based on the results, establishes improvement mechanisms.
• Communicates production plans internally and leads the corresponding review meetings.

Production Planning and Scheduling

• Develop and execute production plans, coordinate schedules, and ensure optimal use of resources.
• Inventory Management: Maintain accurate inventory records and adequate levels of raw materials and finished goods.
• Operations Supervision: Monitor workflow on the production line to ensure continuity and efficiency.
• Data Analysis: Analyze performance metrics to identify areas for improvement and implement corrective actions.
• Cross-Functional Coordination: Collaborate with departments such as Purchasing, Quality, Engineering, and Sales.
• Problem Solving: Resolve operational issues in a timely manner, minimizing their impact on production.