Customer Manager

Dow; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global materials science company in Mexico is seeking a Customer Manager to oversee relationships within the Energy Efficiency and Consumer Comfort segments. The candidate will manage large accounts, drive sales growth, and execute strategic plans. A Bachelor's degree in Engineering or Business Administration is required, along with relevant experience in customer management and sales. This role offers competitive benefits and a collaborative work environment.

Servicios

Equitable base pay and bonus opportunity

Competitive retirement program

Robust medical and life insurance packages

Opportunities for training and mentoring

Paid time off for new parents

Formación

• Relevant experience dealing with customer relationship scenarios.
• Willingness to travel domestically.
• Experience handling large accounts and contracts.

Responsabilidades

• Manages account portfolio and implements account plans.
• Leads customer relationships and coordinates teams.
• Develops sales/marketing plans to deliver volume and value.

Conocimientos

Customer relationship management

Sales negotiation

Interpersonal skills

Analytical thinking

Educación

Bachelor’s Degree in Engineering or Business Administration

Herramientas

CRM software

Smart Pricing tools

Descripción del empleo

time left to apply End Date: August 20, 2025 (12 days left to apply)

job requisition id R2061380

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

Job Description

Dow has an opportunity as Customer Manager based in Mexico, with special focus on Energy Efficiency and Consumer Comfort segments into Dow Polyurethanes business. The incumbent focuses on serving and facilitating the management of medium and large accounts where business has a value added position, mainly on Large Appliances, Footwear and Cold Chain Industries. The role includes capturing, probing, and identifying sales opportunities with customers, as well overseeing orders and maintenance on customer accounts. This role also has responsibilities in the areas of assisting customers, delivery solutions and ensuring customers follow established business strategy and Polyurethanes sales practices.

Responsibilities:

Manages account portfolio, prepares and implements account plans.

Leads and coordinates customer relationships.

Develops and executes sales/marketing plan, delivering the volume and value.

Collects and utilizes market intelligence to shape sales/marketing plan.

Leads/conducts negotiations, implements price changes.

Collaborates with other function(s) stakeholders to deliver improving CX result.

Solid knowledge on commercial tools as CRM, DSR, CMT, Smart Pricing and others.

Delivers growth, including cross business opportunities.

Qualifications:

Bachelor’s Degree in Engineering and Business administration or related fields.

Relevant experience dealing with customer relationship and business discipline scenarios.

Willingness to travel domestically.

Previous experience working with polyurethane systems.

Experience handling large accounts and contracts.

Solid interpersonal skills.

Your Skills:

Interest to develop a career in commercial area.

Passion: Provide solutions to customer’s needs every day!

Business Acumen: exposure to customer relations management.

Anticipate customer needs, and has the ability to turn current business or opportunity into additional ‘share of wallet’ opportunities.

Continuously focuses on cross-selling through complimentary product and service offerings.

Teamwork: Demonstrate integrity, diversity, and actively share knowledge through mentoring globally, while maintaining an effective work-life balance.

Ownership: Ensure that the customer experience is aligned to what is promised: no dropped calls, ownership of inquiries, and follow through to closure.

Continuous Improvement: Continuously seek customer feedback and deliver to targets and metrics.

Problem-solving: strong analytical thinking, applies experience, knowledge to resolve issues.

Networking: Work as team across functions, industries and service lines.

Decisiveness: Provide instant feedback. Embrace new challenges and learning to deliver success and deal with failure.

Understands the customer’s needs and communicates the same internally.

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Benefits – What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career.You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
  • Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
• Paid time off to care for family members who are sick or injured.
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
  • Transportation allowance (availability varies depending on location)
  • Meal subsidiaries/vouchers (availability varies depending on location)
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow

Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 31 countries and employ approximately 35,900 people. Dow delivered sales of approximately $45 billion in 2023. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com .

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com .

About Us

Dow is a company of more than 3 6,500 g lobal innovators, believers and solutions providers. We are a diverse community marked by respect, integrity, and a desire to make the world a better place. A career at Dow is an invitation to explore, create, and make valuable contributions to human progress.