Customer Journey Specialist — SaaS Activation & Retention

Customer.io; México; A distancia; MXN 1,649,000; Jornada completa

Descripción de la vacante

A leading SaaS company is seeking a Customer Journey Specialist to engage with trial users and help them realize value from the platform. The role involves building relationships, gathering feedback for improvements, and collaborating with various teams. Ideal candidates have at least 1 year of experience in customer-facing roles and possess strong communication skills. A competitive salary of $72,000 plus $18,000 variable is offered, along with comprehensive benefits.

Servicios

100% coverage of medical, dental, vision, and mental health insurance

16 weeks paid parental leave

Unlimited PTO

Professional development budget

Formación

• Proven ability to build relationships and understand customer needs.
• Comfortable navigating technical and non-technical conversations.
• Strong written and verbal communication skills.

Responsabilidades

• Engage with trial users and guide them to see value.
• Capture and share customer feedback for product improvements.
• Identify and support customers showing signs of rapid adoption.

Conocimientos

Customer relationship management

Problem-solving

Communication skills

Curiosity about customer needs

Educación

1+ years in a customer-facing SaaS role

Herramientas

CRM tools (like Salesforce)

Descripción del empleo

A leading SaaS company is seeking a Customer Journey Specialist to engage with trial users and help them realize value from the platform. The role involves building relationships, gathering feedback for improvements, and collaborating with various teams. Ideal candidates have at least 1 year of experience in customer-facing roles and possess strong communication skills. A competitive salary of $72,000 plus $18,000 variable is offered, along with comprehensive benefits.