Customer Care Agent - Fraud Area (Hybrid - English Advanced)

American Express; Ciudad de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading financial services company in Mexico City seeks an Account Protection Specialist to analyze accounts and validate charges to prevent potential losses and fraud. Candidates must be fully bilingual, possess strong analytical skills, and demonstrate excellent communication abilities. This role offers competitive salaries, bonus incentives, and flexible working arrangements.

Servicios

Competitive base salaries

Bonus incentives

Medical, dental, and vision benefits

Flexible working model

Paid parental leave

Access to wellness centers

Counseling support

Career development opportunities

Formación

• Ability to communicate in English and adapt to various communication styles.
• Knowledge of regulations and policies.
• Proficiency in navigating digital tools and applications.
• Strong analytical and risk evaluation skills.
• Flexibility to work in fast-paced environments.
• Commitment to responsibilities.
• Strong writing and verbal communication.
• Willingness to maintain a flexible schedule.
• Attentive to detail.
• Capacity to perform under pressure.
• Demonstrated proactive behavior.
• Exceptional customer service capabilities.

Responsabilidades

• Detect and prevent potential losses through account analysis.
• Analyze and validate charges requested by establishments.
• Assist customers during travel or emergencies to prevent fraud.

Conocimientos

Bilingual (Advanced English)

Regulation and policy knowledge

Digital dexterity

High analysis capacity

Adaptability and flexibility

Excellent communication skills

Detail-oriented

Ability to work under pressure

Proactivity

Excellent customer service

Descripción del empleo

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

An account protection specialist will be focused on detecting, preventing and stopping possible losses for our organization through account analysis and charge validations. Also, responsible for proving or declining charges requested by establishments or colleagues who are assisting our customers while traveling or in an emergency situation, through detailed analysis in order to prevent possible fraud.

Qualifications - External

• Fully bilingual (Advanced English) and adaptability different communication styles.
• Regulation and policy knowledge, understanding and complying.
• Digital dexterity: Navigate between screens, system knowledge, Outlook, Office, etc.
• High analysis capacity and risk evaluation.
• Adaptability and flexibility to work in dynamic environments.li>
• Highly committed.
• Excellent writing and verbal communication skills.
• Schedule flexibility.
• Detailed oriented.
• Ability to work under pressure.
• Proactivity.
• Excellent customer service.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries.
• Bonus incentives.
• Support for financial-well-being and retirement.
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
• Generous paid parental leave policies (depending on your location).
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.