Customer Analytics & Technology Specialist

Henkel AG & Co. KGaA; Estado de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global company in consumer goods is seeking an Accountable professional for development and analytics. The role involves maintaining customer data management and ensuring accurate reporting to support business decisions and enhance customer experience. Collaboration with internal departments is essential to align priorities and improve operational efficiencies. The ideal candidate will have a strong focus on productivity, quality, and timeliness.

Responsabilidades

• Responsible for executing regional customer data management and reporting activities.
• Ensures data accuracy and reliability for business decisions.
• Collaborates with internal teams to align on priorities and improve processes.
• Supports the implementation of organizational changes and regional best practices.
• Generates ideas for continuous improvement and operational efficiencies.
• Prioritizes workflow and monitors own performance using KPIs.
• Utilizes SAP & Service Cloud to drive efficiencies and provide feedback.
• Plans activities to ensure business continuity and improve customer satisfaction.

Descripción del empleo

A leading global company in consumer goods is seeking an Accountable professional for development and analytics. The role involves maintaining customer data management and ensuring accurate reporting to support business decisions and enhance customer experience. Collaboration with internal departments is essential to align priorities and improve operational efficiencies. The ideal candidate will have a strong focus on productivity, quality, and timeliness.