Cust Exp Specialist

Honeywell International, Inc.; Ciudad de México; Híbrido; MXN 400,000 - 600,000; A tiempo parcial

Descripción de la vacante

A leading technology and manufacturing company is seeking a Customer Experience Intern in Mexico City. The role involves serving as the primary customer contact, processing orders, and advocating for a memorable customer experience. Ideal candidates will have advanced English skills and strong organizational abilities. The intern will work in a hybrid model, collaborating with various departments to resolve issues and enhance customer interactions.

Formación

• Excellent English communication skills required.
• Demonstrated organizational ability needed.

Responsabilidades

• Primary customer contact for assigned accounts, addressing needs.
• Respond to customer inquiries related to orders and shipping.
• Manage order processing, returns, and invoicing.
• Advocate for a memorable customer experience.

Conocimientos

Advance English

Strong organizational skills

Attention to detail

Good team and communication skills

Initiative and self-direction

Quick learner

Herramientas

SAP

Customer Portals

Excel

Integrated reporting systems

Descripción del empleo

As a Customer Experience Intern here at Honeywell, you will ensure exceptional customer experiences, resolve issues, and provide insights to improve interactions, enhancing satisfaction and loyalty. You will report directly to our Sr Cust Exp Manager and you’ll work out of our Mexico City, Santa Fe location on a Hybrid work schedule.

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care.

• End to end Order processing / order management
• Processing Returns
• Customer Invoicing
• Advocate of creating a memorable customer experience

You must have

• Advance English
• Strong organizational skills

Ww value

• Attention to detail
• Good team and communication skills
• An ability to take initiative and work with limited direction
• An ability to learn quickly, self-learner
• Experience with SAP, Customer Portals, Excel, integrated reporting systems

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.