Corporate Cards Customer Care Agent (6 hr Hybrid)

American Express; Ciudad de México; Híbrido; MXN 554,000 - 832,000; Jornada completa

Descripción de la vacante

A global financial services leader located in Mexico City is seeking a Customer Care Professional. This role focuses on delivering exceptional service to Corporate customers, utilizing strong communication and relationship-building skills. Candidates should have flexibility in scheduling, a passion for customer service, and proficiency in MS Office. This position offers competitive salaries, bonus incentives, and comprehensive health benefits, with opportunities for career development.

Servicios

Competitive base salaries

Bonus incentives

Comprehensive medical, dental, vision insurance

Flexible working model

Career development opportunities

Formación

• Flexibility to work 6 hours, 5 days per week including evenings and weekends.
• Experience in service industry preferred.
• Fluent in English is desirable.

Responsabilidades

• Provide extraordinary customer care through relationship building.
• Service American Express Mexico Corporate customers effectively.
• Utilize technology to understand processes and strategies.

Conocimientos

Listening skills

Verbal communication

Analytic skills

Time management

Relationship building

Educación

Some College or equivalent

Herramientas

MS Office

Descripción del empleo

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

In Corporate Mexico, we provide solutions to back our customers, company administrators and small business owners. Our ideal candidate should be able to establish conversations effectively with customers from different cultures, must be empathetic by understanding customer necessities to provide unique solutions, and adapt to our technology with ease to deeply understand our processes and strategies. We’re looking for someone with analytic, documentation and time management skills.

Become a member of one of the world’s most respected service brands and enter a world of opportunity! If you are passionate about customers and interested in working for a world-class leader, we invite you to apply today. Our client role “Customer Care Professional” will be responsible for servicing American Express Mexico Corporate customers. As a Customer Care Professional, through our client unique servicing philosophy Customer First Resolution you will view every interaction with a customer as an opportunity to add value and deepen the relationship. Customer Care professional delivers an extraordinary customer care through relationship building. Enjoy a generous benefits package, health programs, diverse culture and great work environment. Additionally, our client career path planning and continuing education will help you achieve your professional goals this role may be subject to additional background verification checks.

Then this opportunity is for you.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Minimum Qualifications:

• Flexibility to work 6 hours/ 5 days per week on both day and evening schedules (between the hours of 7:00am and 10:00pm); weekend availability is required.
• Passion for serving customers with proactive solutions that grow relationships.
• Possess ability to efficiently navigate through multiple systems to effectively provide extraordinary customer care.
• Possess ability to maintain acceptable performance standards, including effectiveness, efficiency, quality and adherence to company policies and practices.
• Exceptional listening and relationship building skills.
• Strong verbal communication skills.
• Proficiency in MS Office environment.
• Successful experience in the service industry is strongly preferred with a passion for building customer loyalty. Some College or equivalent required.
• Experience and ability to negotiate with partners.
• Fluent in English is desirable, not a must.

“Our objective is to guarantee this is a place where all colleagues are committed, have a voice in the company, and are able to reach their full potential. Because here in AMEX, being yourself matters.”

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.