Condition Monitoring Advisor

Caterpillar; Monterrey; Presencial; MXN 1,100,000 - 1,467,000; Jornada completa

Descripción de la vacante

A leading global equipment provider is seeking a highly skilled Condition Monitoring Advisor in Monterrey, Nuevo León to monitor and enhance machine health for construction or mining equipment. The ideal candidate will have a background in relevant engineering fields, data analysis skills, and the ability to communicate effectively with various stakeholders. This role requires a commitment to improving customer value and may involve up to 20% travel. Competitive compensation and benefits are offered.

Formación

• Background in mining or construction equipment.
• Ability to collect and synthesize data efficiently.
• Strong communication skills with various stakeholders.

Responsabilidades

• Monitor the health of 150+ Caterpillar machines.
• Provide equipment recommendations to improve machine health.
• Prepare monthly health reports for customers.

Conocimientos

Data gathering and analysis

Troubleshooting experience

Customer service concepts

Effective communication skills

Relationship management techniques

Educación

Mechanical Engineer or equivalent

Bilingual (Advanced English)

Descripción del empleo

Career Area

Product Support

Job Description

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

We are seeking a highly skilled and experienced person to join our team at Caterpillar Inc. as a Condition Monitoring Advisor. The ideal candidate will have a strong background in mining or construction equipment from experience supporting, managing or monitoring. This role involves working closely with fleet managers, dealers, and/or customers to increase machine availability, decrease total cost of ownership (TCO), and minimize unexpected downtime.

What the candidate will do

• Monitor the health of 150+ Caterpillar machines using the 5 elements of condition monitoring: SOS reports, VIMS/analytic alerts, inspection reports, backlog management, and site conditions.
• Provide equipment recommendations to Caterpillar dealers and customers aimed at improving machine health and customer value.
• Prepare health reports for customers and their Caterpillar dealers on a monthly basis.
• Facilitate customer meetings with Caterpillar dealers, product groups, JSS and others as needed.
• Build collaborative relationships & acts as a consultant to Dealers and customers.

Education requirement

• Mechanical Engineer, Electrical Engineer, Data Scientist Engineer, Mining Engineer or any engineering degree related to the field.
• Bilingual (Advanced English)

What Skills you will have

Data Gathering & Analysis

• Working knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
• Identify machine issues and troubleshooting experience.

Service Excellence

• Working knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Working knowledge of engines, power train, hydraulic systems, Product Link™, VIMS, inspection process, equipment lifecycle planning, S•O•SSM Services, and the Service Information System (SISweb)
• Maintains focus on the topic at hand.

Effective Communications

• Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Strong communication skills and the ability to work collaboratively with various stakeholders.
• Demonstrates both empathy and assertiveness when communicating a need or defending a position.

Relationship Management

• Advanced knowledge in condition monitoring or field follow engineering.
• Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Top Candidates will also have

• Familiarity with Caterpillar's products and processes is a plus (Product Link Elite, VIMS.)

Additional information

• Located in Torre Santa María.
• This position will require to travel up to 20% domestic and internationally.
• Valid VISA for US travel required.

Final details

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

The Caterpillar Code of Conduct states that we will select, and place employees based on their qualifications for the job to be performed, without regard to race, religion, national origin, color, gender, gender identity, sexual orientation, age or disability. In this company we do not request pregnancy tests, nor HIV tests as requirements for employment entry, permanence or promotion.

Posting Dates: noviembre 10, 2025 - noviembre 17, 2025

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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